This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Manager - MENA based in United Kingdom.
This is a high-impact opportunity to manage strategic B2B SaaS relationships across the MENA region within the fintech, fraud, payments, and compliance space.
You will own a portfolio of key customers, serving as their trusted advisor and internal advocate.
The role combines account management, technical problem-solving, strategic analysis, and customer success.
You will help organizations maximize the value of sophisticated risk, fraud, compliance, and payment solutions.
Working closely with analytics, data science, integrations, and product teams, you will turn complex challenges into actionable outcomes.
You will also identify opportunities for account growth, improve customer efficiency, and contribute to long-term strategic planning.
This role is ideal for an analytical, commercially minded professional who thrives in a fast-moving, globally distributed environment.
Accountabilities
- Serve as the primary point of contact for a portfolio of strategic customers, managing both day-to-day needs and long-term opportunities while maximizing customer ROI.
- Develop a strong understanding of the product, technology, and strategic direction, communicating complex concepts clearly and effectively to customer stakeholders.
- Translate technical, product, fraud, and compliance challenges into practical solutions and coordinate resolution processes across internal and external teams.
- Advise customers on fraud, payments, compliance, and risk-management best practices, helping them address emerging challenges and improve operational outcomes.
- Define, monitor, analyze, and communicate customer KPIs, using data and insights to demonstrate value and identify areas for improvement.
- Provide strategic analysis and critical thinking to support customer expansion plans and identify opportunities for deeper adoption of products and services.
- Collaborate with risk analytics teams to identify new fraud typologies, develop proactive solutions, and communicate relevant findings and recommendations to customers.
- Coordinate multiple stakeholders and initiatives, ensuring projects remain aligned with customer priorities, business objectives, and expected outcomes.
- 7+ years of experience in Account Management, Customer Success, Risk Management, Solutions Architecture, or a comparable customer-facing function within B2B SaaS.
- Strong understanding of API-based customer integrations and the ability to communicate effectively about technical products and workflows.
- Professional experience in fraud, payments, compliance, fintech, AML/KYC, or related financial technology domains; banking experience is highly preferred.
- Proven experience working directly with customers, including presenting to and influencing a range of technical, operational, and executive stakeholders.
- Excellent analytical and numerical skills, with the ability to interpret business intelligence data, identify meaningful trends, and turn findings into actionable recommendations.
- Strong project management and organizational abilities, with the capacity to synthesize diverse inputs and balance competing stakeholder priorities.
- Ability to simplify complex strategies, technologies, and business problems into clear processes and measurable outcomes.
- Exceptional communication, presentation, relationship-building, and collaboration skills.
- A proactive, improvement-oriented mindset with strong ownership and a genuine focus on helping customers become more efficient and successful.
- Competitive cash compensation combined with equity and bonus opportunities.
- Estimated base salary of AED 395K–AED 465K, depending on location, qualifications, experience, and interview performance.
- Remote-first flexibility with the ability to work from home or another productive location.
- Flexible paid time off and a year-end break.
- Health, dental, and vision coverage for employees and dependents where applicable in the US and Canada.
- 4% 401(k) / RRSP matching for eligible US and Canada employees.
- MacBook Pro provided for work.
- One-time home-office setup stipend covering items such as a desk, chair, or monitor.
- Monthly meal stipend and social meet-up stipend.
- Annual health and wellness stipend.
- Annual learning and professional development stipend.
- Opportunity to work alongside experienced professionals within a globally distributed team and fast-growing technology environment.
Requirements
Benefits
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Manager - MENA based in United K...
