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At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
We're seeking a Principal Engineer, AI who can work across the full stack of Anaplan AI applications, from model integration and prompt engineering to building intuitive user interfaces. You'll build production-ready AI features that empower business users to leverage the power of GenAI within their planning workflows, requiring both deep ML knowledge and strong software engineering skills.
Your Impact
- Lead the architecture, design, and deployment of scalable Generative AI and Machine learning systems into production environments.
- Develop end-to-end GenAI features, including backend API services, model integration, model monitoring, evaluations, and deployments.
- Integrate and optimize LLMs for specific business planning use cases, including prompt engineering and RAG implementation.
- Build conversational interfaces and agentic workflows that make complex planning tasks accessible through natural language
- Implement evaluation frameworks to measure and improve GenAI feature quality, including accuracy, latency, and user satisfaction metrics
- Design and develop APIs that expose AI capabilities to Anaplan's platform and third-party integrations
- Optimize model inference pipelines for performance, cost, and scalability in production environments
- Implement monitoring, logging, and observability for GenAI systems to track usage, errors, and model behavior.
- Collaborate with data scientists to productionise ML models and forecasting algorithms
Your Qualifications
- Extensive hands-on professional experience in the field of Artificial Intelligence, Machine Learning, or related engineering domains.
- End-to-end exposure in model lifecycle development, including extensive experience in training and deploying ML models in production environments.
- Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns.
- Experience in fine-tuning LLMs for domain-specific enterprise applications.
- Strong expertise in MLOps and LLMOps, ensuring scalable, reliable, and monitorable model deployments.
- Experience with agentic frameworks and autonomous agent architectures.
- Proficiency in Python and modern software development practices (testing, code review, CI/CD).
- Proven track record of delivering complex technical projects on time with high quality
Desirable
- Advanced degree (Master's or Ph.D.) in Computer Science, Artificial Intelligence, Machine Learning, or a strongly related quantitative field
- Hands-on experience with cloud-native ML infrastructure platforms
- Knowledge of vector databases (Pinecone, Weaviate, Qdrant) and embedding models
- Experience with model serving frameworks (vLLM, TensorRT, Ray)
- Experience with A/B testing and experimentation frameworks for AI features
- Contributions to open-source ML projects or research publications
- Experience with model observability tools (LangSmith, W&B, MLflow)
#LI-SP1
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.
Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can o...
Remote
Full_time
Permanent
#Remote, Pennsylvania
Direct ATS
About Us:
Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the Role:
Pacvue is growing its Sales and Marketing organizations across EMEA. This role owns onboarding and continuous enablement delivery for new hires across the region, working independently within the enablement framework set by the wider Revenue Enablement function. It's a role with full ownership of execution, with room to grow into broader program ownership.
Responsibilities:
Onboarding (primary focus, in priority order):
- Independently design and deliver onboarding programs for new hires in EMEA, focusing on customer-facing roles first.
- Independently design role-specific onboarding paths for each function across EMEA, using judgment and precedent to resolve gaps, with EMEA leads and Product consulted rather than directing the work.
- Own onboarding logistics, schedules end-to-end, and track new hire progress through their ramp period.
- Gather feedback from new hires and managers to continuously improve onboarding content and pacing, and independently determine what changes to make.
Continuous Enablement:
- Own the EMEA enablement content library end-to-end — including build, maintenance, and evolution — operating independently and reviewed only at critical milestones.
- Represent EMEA's needs directly to the US-based Product Enablement team, localizing and adapting US-led training for EMEA and ensuring consistency across regions.
- Maintain and evolve a central library of enablement materials for EMEA.
- Independently gather input from Sales and Customer-facing teams to identify knowledge gaps or recurring questions, and determine what future training is needed.
Cross-functional Collaboration:
- Act as the primary point of contact between EMEA Sales, Product, and Customer Success leads on enablement priorities, aligning enablement delivery with business needs.
- Lead or contribute to ad hoc projects for the wider Revenue Enablement function as needed.
Note: Product enablement ownership for EMEA may expand further into this role over time, depending on how the first two areas (onboarding and continuous enablement) are delivered. This will be reviewed with the person's manager after an initial period.
Skills & Qualifications:
- 5+ years of experience in sales, customer success, or enablement/training, with demonstrated mastery of onboarding or instructional design in a SaaS environment.
- Strong grounding in adult learning principles and instructional design; formal training experience preferred.
- Comfortable delivering training virtually and in person.
- Strong written and verbal communication skills.
- Organized, detail-oriented, and able to manage multiple onboarding cohorts and timelines at once, independently.
- Collaborative and comfortable working with cross-functional teams and stakeholders in different time zones, representing EMEA's interests directly.
- Proactive, with a track record of taking full ownership of programs and being reviewed only at key milestones
#LI-remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
About Us: Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Insta...
Remote
Full_time
Permanent
#Remote
Direct ATS
About Superhuman
Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly's writing assistance, Superhuman Docs’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at and about our values here.
The Opportunity
To achieve our ambitious goals, we’re looking for Full Stack Software Engineers to join our engineering teams.
Superhuman's engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.
As a Full Stack Engineer at Superhuman, you will play a critical role in building the next generation of AI agents that help people complete high-value workflows across the tools they use every day. You’ll develop end-to-end product experiences and the infrastructure needed to make these agents focused, reliable, and deeply integrated—helping us validate new opportunities and bring the most valuable ones to millions of users. We invite you to share your knowledge, experience, and goals with us to help us find the best team match for you. Tell us your superpower!
In this role, you will:
Start building and pushing code in your first week and ship impactful features in your first few months.
Build full-stack AI agents that complete valuable, role-specific workflows across the tools customers use every day.
Develop end-to-end experiences for agent workflows, from triggers and context gathering to user interactions and completed actions.
Build and deepen connector capabilities—including reads, writes, authentication, administration, and observability—to support high-value customer workflows
Prototype new agent experiences, test them with users, and use feedback and data to guide product and technical decisions.
Collaborate closely with Product, Design, and customer-facing teams to translate real customer needs into scalable solutions.
Help establish reusable technical foundations and engineering practices that accelerate the development of future agents.
Embrace a data-driven and experimentation-first culture.
Qualifications
Is ready to tackle challenges across product, infrastructure, and integrations.
Knows modern web development, API design, and testing tools.
Has experience building, deploying, and debugging production systems at scale.
Understands authentication, data flows, and integrations with third-party services.
Is comfortable working with data and experimentation to inform decisions.
Cares deeply about reliability, quality, and the end-user experience.
Works independently, navigates ambiguity, and collaborates effectively across teams.
Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
Support for you, professionally and personally
Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.
A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
Comprehensive benefits for candidates based in Ukraine: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.
We encourage you to apply
At Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.
For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.
About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and age...
Hybrid
Full_time
Permanent
#Remote - Ukraine
Direct ATS
- Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.
- Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
- Deliver remote technical support via telephone and online channels to customers and colleagues.
- Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
- Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
- Keep all tooling and test equipment in full working and calibrated condition.
- Identify and generate sales leads for instruments and service opportunities during service visits.
- Accurately record service activities, communications, and parts usage within the CRM system.
- HNC (or higher) in an Engineering or science discipline – Electronics preferred.
- Proven field service experience working on complex analytical instrumentation at customer sites.
- Experience with systems utilising compressed gases, and potentially hazardous substances.
- Experience of working with low voltage DC, 230v single phase and 400v 3-phase systems
- Ability to interpret scientific/analytical data and resolve technical customer queries.
- Competence using standard electronic test equipment.
- Strong organisational skills with clear written and verbal communication abilities.
- IT literate, ideally with experience using CRM systems; proficient in MS Office applications.
- Self-motivated, flexible, and willing to travel with occasional overnight stays.
- Full, clean UK driving license.
- Attractive base salary plus company & performance related bonus.
- Company car
- A competitive package of benefits.
- Potential for growth within a dynamic company.
Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately. Diagnose...
Remote
Full_time
Permanent
#Birmingham, England, gb
Direct ATS
Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations. We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations.
In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track. The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, and supportive place for you to do your very best work.
Experience in UK Public Sector / Utilities is Mandatory
We're looking for a Lead Technical Business Analyst to join our Delivery team—someone who thrives at the intersection of complex technical systems and business value delivery.
As a core contributor to our product evolution, you will work closely with Product Managers, Solution Architects, and client-facing teams to drive the design and execution of secure, scalable cloud-native platforms—primarily across AWS, GCP, Azure, with expansion from UK Public Sector into BFSI and other regulated industries.
This role requires a sharp analytical mind, a solution-oriented mindset, and the ability to navigate ambiguity with resilience and structure. You’ll be working with cutting-edge tech—Java, Kafka, Kubernetes, event-driven and big data architectures—in a culture that values security, trust, and forward-thinking innovation.
Key Responsibilities
- Collaborate with Product Managers and Solution Architects to capture, refine, and validate business and technical requirements
- Translate business goals into clear technical specifications, including user stories, process flows, and data models
- Perform end-to-end technical, business, and data analysis across our product offerings and client projects
- Engage with clients to understand integration, configuration, and deployment requirements
- Contribute to the design of event-driven, microservices-based solutions using modern cloud and container platforms
- Support domain modelling using Domain-Driven Design (DDD) principles
- Define acceptance criteria, support test planning and UAT, and contribute to release readiness
- Facilitate backlog grooming, sprint planning, and cross-functional alignment sessions
- Serve as the vital link between engineering, QA, product, and client stakeholders
Required Skills & Experience
Must-Haves:
- Proven experience as a Technical or Systems Business Analyst within a software or product-led environment
- Strong understanding of cloud-native and distributed systems architectures
- Familiarity with technologies such as Java, Kafka, Kubernetes, and CI/CD pipelines
- Experience with event-driven architectures, big data flows, and asynchronous systems
- Proficient in reading and interpreting technical diagrams, architecture specs, and API contracts
- Deep understanding of Domain-Driven Design (DDD) and agile methodologies
- Strong experience working in AWS or Azure environments
- Exceptional communication and stakeholder management skills
- Analytical thinking with a knack for solutioning complex technical problems
Nice-to-Haves:
- Exposure to regulated domains (e.g., BFSI, healthcare, telecom, public sector)
- Familiarity with OpenAPI/Swagger, RESTful services, and API-first design
- Experience with agile frameworks (Scrum, Kanban) and tools like JIRA, Confluence, Git
- Prior involvement in cloud infrastructure or platform teams
Mindset & Culture Fit
We’re a team of doers, solvers, and thinkers who don’t just ship features—we build platforms that enable resilience, agility, and trust in some of the world’s most secure environments.
To thrive in this role, you must:
- Be solution-oriented: Always looking forward, not get stuck on roadblocks
- Be resilient under complexity: Able to navigate evolving requirements and tight feedback loops
- Think in systems: Understand how parts interact, not just in silos
- Bring a product-first mindset: Driven by user outcomes, not just documentation
Value collaboration, curiosity, and accountability
Aker Systems Attributes
At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion.
In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more.
Equal Opportunities
Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.
Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organis...
Remote
Full_time
Permanent
#Remote/Home Based
Direct ATS
- Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.
- Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
- Deliver remote technical support via telephone and online channels to customers and colleagues.
- Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
- Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
- Keep all tooling and test equipment in full working and calibrated condition.
- Identify and generate sales leads for instruments and service opportunities during service visits.
- Accurately record service activities, communications, and parts usage within the CRM system.
- HNC (or higher) in an Engineering or science discipline – Electronics preferred.
- Proven field service experience working on complex analytical instrumentation at customer sites.
- Experience with systems utilising compressed gases, and potentially hazardous substances. Experience of working with low voltage DC, 230v single phase and 400v 3-phase systems
- Ability to interpret scientific/analytical data and resolve technical customer queries.
- Competence using standard electronic test equipment.
- Strong organisational skills with clear written and verbal communication abilities.
- IT literate, ideally with experience using CRM systems; proficient in MS Office applications. Self-motivated, flexible, and willing to travel with occasional overnight stays.
- Full, clean UK driving license.
- Attractive base salary plus company & performance related bonus.
- Company car
- A competitive package of benefits.
- Potential for growth within a dynamic company.
Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately. Diagnose...
Remote
Full_time
Permanent
#Manchester, England, gb
Direct ATS
Global Sales Development Representative (SDR)
🌍 UK (Remote or Hybrid, it’s up to you!)
💰 Dependent on experience, plus commission
📈 Be part of our success with the opportunity to join our company equity scheme
🦸♀️ The Role 🦸♀️
At Chattermill, we empower leading brands like Uber, Amazon, Wise, and HelloFresh to put customers at the heart of everything they do. Our advanced Customer Experience Intelligence platform uses innovative AI to continuously analyse customer feedback, helping clients make data-driven decisions and elevate their service.
We’re seeking a dynamic Global Sales Development Representative (SDR) to play a pivotal role in our growth journey.
👉 What you'll be doing:
You’ll be playing a key role in prospecting and qualifying enterprise opportunities within Chattermill's defined Enterprise ICP. This means you will:
Identify, research, and prioritise enterprise target accounts (with $1bn+ revenue) across Europe, the UK, and North America.
Build and execute tailored, multi-channel outbound campaigns (email, phone, LinkedIn, video) aimed at senior leaders in CX, Product, Insights, and Voice of Customer roles.
Qualify inbound and outbound leads against both our ICP and non-ICP criteria.
Book and progress qualified meetings, ensuring a smooth handoff and maintaining an accurate pipeline in HubSpot.
Develop strong knowledge of our solution, target customers, and the competitive landscape to engage confidently with enterprise stakeholders.
Continuously iterate and refine your messaging, outreach sequences, and targeting strategy based on conversion data and insights.
🧰 What you’ll need:
6 - 12 months’ experience in a B2B SaaS environment (preferred)
Excellent organisational skills and the ability to manage multiple conversations simultaneously
Strong interpersonal skills and the ability to thrive in a fast-paced setting
Coachable mindset, eager to learn and apply feedback quickly
Excellent written and verbal communication, comfortable engaging prospects across phone, email, and LinkedIn
Commercial curiosity with a natural ability to understand customer pain points and clearly communicate value
🔎 Our Hiring Process
Introductory asynchronous interview – tell us about yourself and what you’re looking for. Our team will review your submission.
Sales Director interview – discuss your experience and learn more about the role.
A short take-home task – show us how you work.
Meet the team – get to know key team members you’ll be working with.
Co-founder call – explore our values and ensure our growth vision aligns with your goals.
Our Perks
🤸🏽♂️ Flexibility & Work Setup
🌴 Time Off
🌱 Growth & Ownership
💚 Health & Wellbeing
Monthly health & wellbeing budget, increasing with length of service
Optional private healthcare plan
Life assurance & income protection (location dependent)
Employee Assistance Programme (location dependent) for extra support when you need it
Enhanced family leave (location dependent), plus fertility and neonatal leave
🌆 Office Perks
💖 Our Values
We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.
We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!
🌈 Diversity & Inclusion
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
#SDR #GSDR #Sales #salesdevelopmentrep #globalsales #globalsalesdevelopmentreprentative #AI #CX #Customerintelligence #SaaS #B2B
Global Sales Development Representative (SDR) 🌍 UK (Remote or Hybrid, it’s up to you!) 💰 Dependent on experience, plus commission 📈 Be part of our success with the oppor...
Hybrid
Full_time
Permanent
#United Kingdom
Direct ATS
Position summary
We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners.
This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.
Duties and responsibilities
Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.
Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction.
Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.
Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.
Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.
Monitor client engagement metrics and proactively address signs of churn risk.
Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.
Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships.
Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).
Requirements
English language proficiency is essential, fluency in other languages is a strong plus.
3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly.
Proactive, organised, and data-driven approach to managing a portfolio of accounts.
Comfortable working in a remote-first, fast-paced environment
Nice to have
Experience working with or for crypto exchanges, financial regulators, or banks.
Knowledge of regional regulatory frameworks.
Experience using HubSpot CRM.
Position summary We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, e...
Remote
Full_time
Permanent
#London, GB
Direct ATS
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍UK Remote | 💰£41,300 to £52,250 + Incentive Awards tied to your performance + Benefits ✨
⭐️ Our Complaints Team
The Complaints Team sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we're looking for people to join our team who can help us drive this mission forward.
The Financial Ombudsman Service (“FOS”) plays an important role in the complaints journey and we have a regulatory obligation to learn from outcomes shared by the Ombudsman so that we can improve our products & services, and prevent customer harm.
As a FOS RCA Manager, you’ll lead our FOS root cause analysis strategy, driving cross-functional accountability and enterprise governance across the business. You’ll oversee the monitoring of Key Risk Indicators (KRIs) and FOS outcomes, translating complex analytical findings into strategic remediation roadmaps, and partnering with senior leaders to eliminate systemic customer harm and ensure we’re continuously learning from Ombudsman decisions.
🔑 You’ll play a key role by...
- Establishing and refining our FOS RCA framework and methodology to drive consistent and high-impact investigations.
- Overseeing the monitoring of KRIs including referral, overturn, and uphold rates to identify high-risk focus areas and allocate analytical resources effectively.
- Preparing for and presenting strategic insights at key governance forums to create oversight and gain buy-in from senior leaders.
- Driving cross-functional accountability with domain leads, Product, Engineering and Operations to ensure business owners accept responsibility for root causes and implement agreed actions.
- Evaluating the long-term effectiveness of completed remediation initiatives through rigorous post-implementation reviews, ensuring systemic issues are fully resolved and measuring overall risk reduction.
- Mentoring and developing a high-performing team of RCA Analysts, conducting quality checks on deep dives, and fostering a culture of continuous operational improvement.
🤩 We’d love to hear from you if…
- Root cause leadership: proven experience leading RCA strategies, failure investigations, or continuous improvement functions within financial services is essential
- Regulatory expertise: in-depth knowledge of DISP, FCA regulatory expectations, and the end-to-end FOS journey and Ombudsman decision-making processes is essential.
- Senior stakeholder influence: exceptional ability to negotiate with, challenge, and gain buy-in from senior leaders to drive change.
- Data & analytics oversight: fluent in data-driven decision-making, with experience using tools like Looker to track metrics, identify trends, and measure risk exposure.
- Governance & risk management: strong track record of preparing executive committee decks, and enterprise risk management experience.
- Strategic communication: ability to distill complex operational failures and technical findings into clear, high-level narratives and actionable recommendations for board-level audiences.
🌈 The application journey has 4 key steps
- Application questions - We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
- Recruiter Call - 30 mins
- 1st stage Technical Interview - 1 hour
- and if you pass the 1st stage, a 2nd stage interview with case study.
🙌 What’s in it for you
💰 £41,300 to £52,250 + Incentive Awards tied to your performance
⏰ This role requires you to work 40 hours a week, Monday - Friday between core hours 8am - 6pm.
📍This role is within the UK - we cannot sponsor Visas for this role
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits.
Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact [email protected]
This role will close when we feel we have received enough suitable applications, so please apply early.
#LI-REMOTE #LI-NEM
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, ou...
Remote
Full_time
Permanent
#Remote (UK)
Direct ATS
Company Description
ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).
Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.
Job Description
We’re looking for a Product Owner to own our workflow platform end to end, make bold decisions and ship AI-native automation that transforms how ecosio works.
You'll connect with the role if you enjoy:
- Having the freedom and accountability to challenge existing processes, prototype quickly and drive ideas through to company-wide adoption
- Taking ambiguous workflow problems from first insight to shipped solution and measurable impact
- Prioritizing features and enhancements based on business impact and user needs
- Designing intuitive user interfaces and experiences for internal applications with AI workflows in mind
- Working directly with teams to uncover high-leverage problems and turn them into clear product bets
- Conducting user training sessions and creating interactive documentation for clear user enablement and feature adoption
- Analyzing usage data to identify optimization opportunities, adoption and impact
- Collaborating daily with UI/UX designers and engineering teams to prototype, test, and ship high-impact tooling functionality
Qualifications
To connect with ecosio, it is important to have:
- 3–4 years of experience in product management or a related role, preferably in a SaaS environment (e.g. Project Management software, Configuration systems, Agent systems)
- AI Native Expertise - an understanding of modern AI/ML technology (e.g. LLMs, RAGs, MCPs, agentic systems and other concepts) and ability to demonstrate how you build or optimize features and workflows with AI tools in your work or side projects
- You thrive in a dynamic, evolving environment, embracing new priorities and challenges as opportunities to learn and grow. Curiosity, adaptability, disciplined execution and strategic communication are part of your core values
- A strong product vision and the ability to break the the big picture into small, shippable, impactful increments
- A mindset focused on how users think, ensuring our products and workflow tools are intuitive, efficient, and user-friendly
- Hands-on experience with agent building, prototyping/design tools, documentation/planning tools, ticketing systems, and analytics tools (e.g. Figma, Posthog,…)
And nice to have:
- A technical background or education (HTL, FH, university,..)
- Background in workflow automation, process improvement, or configuring complex transactional systems/logs (e.g., document exchange or fintech)
- Knowledge of EDI concepts
Additional Information
By connecting with us you will experience...
- Our remote-first culture lets you work remotely from one of our designated countries
- Flexible working hours to suit your schedule and priorities
- Annual personal development budget to invest in conferences, courses, or career coaching
- Home office allowance to create a workspace that fits your needs
- Regular events and trips to connect, celebrate, and have fun with the team
- Workations of up to 90 days per year within the EU, combining travel and productivity
- Wellbeing support, including mental health resources and employee assistance programs
- Additional country-specific benefits based on your location
Sounds like a connection that works? Then apply now and we will get in touch soon!
Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you.
We use Metaview Notetaker to support interview documentation during our recruiting process. Further information on the processing of personal data can be found in our Privacy Policy.
As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.
Company Description ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e...
Remote
Full_time
Permanent
#Croatia
Direct ATS
This role leads the strategic contract management of Sharpsmart’s largest NHS contract, spanning six Trusts in the Kent Consortium.
The post-holder will act as a commercial partner to the NHS, responsible for delivering outstanding customer outcomes, driving operational and margin improvement, and strengthening relationships at every stakeholder level — from Portering to Executive.
The Program Manager will coordinate with internal specialists, field services, and the account coordination team to ensure high-performing delivery, account stability, and strategic positioning for contract renewal and growth.
*This a maternity cover role - 9-12 months duration.
What will you do?
- Own the success of the Kent contract through strategic upsell, operational efficiencies, and consultative project delivery.
- Build strong and embedded relationships across six NHS Trusts — from department heads to frontline users.
- Lead contract governance, performance reviews, and stakeholder engagement plans.
- Translate insight into deliverable initiatives that improve safety, efficiency, sustainability, compliance, and education.
- Prepare and position Sharpsmart for contract renewal in 3 years, securing long-term continuity and value.
- Lead monthly audits across all six Trusts to identify risks and opportunities for value creation.
- Own and deliver monthly contract reviews with each Trust and the overarching consortium body.
- Engage actively with subcontractors to explore and implement innovative solutions and service enhancements.
What are your key responsibilities?
- Stakeholder Management
- Ongoing Auditing & Insight
- Contract Reviews
- Project Road-mapping
- Service Coordination
- Performance Monitoring
- Savings & Margin Uplift
- Retention & Growth
- Standard Proposal Development
- Innovation & Subcontractor Engagement
What are we looking for?
- Proven track record managing complex TWM customer accounts or similar sector partnerships.
- Strong commercial acumen with ability to model savings, margin, and ROI.
- Ability to build senior stakeholder relationships and navigate NHS/ICB governance structures.
- Familiarity with clinical waste, infection control, or healthcare service environments preferred.
- Collaborative and self-directed with high levels of ownership and accountability.
At Sharpsmart, we're on an exciting journey as we continue to grow, innovate and strengthen our position as the UK's leading healthcare waste management partner.
You'll join a business that values collaboration, accountability and continuous improvement, with opportunities to make a genuine impact for customers, colleagues and the healthcare sector.
One Team. One Customer. One Purpose.
Ready to build trusted partnerships, create value and help shape the future of healthcare services? We'd love to hear from you.
This role leads the strategic contract management of Sharpsmart’s largest NHS contract, spanning six Trusts in the Kent Consortium. The post-holder will act as a commercial partn...
Remote
Full_time
Permanent
#Kent
Direct ATS
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SAP Project Manager (Tax Reform) based in United Kingdom.
This is a remote, part-time opportunity to lead a strategic SAP tax reform project within a global pharmaceutical environment.
You will take ownership of project planning, execution, risks, dependencies, milestones, and delivery coordination.
The role sits at the intersection of business and technology, connecting stakeholders, technical teams, and project participants across regions.
You’ll help ensure SAP-related business and system changes are delivered according to scope, priorities, timelines, and business objectives.
The position offers significant exposure to international teams and complex corporate environments.
Strong organization, communication, stakeholder management, and problem-solving skills will be essential to keeping the project moving.
The engagement is initially planned for six months, with the possibility of extension, and requires advanced English for daily global collaboration.
Accountabilities
-
Lead and coordinate SAP project activities, ensuring delivery remains aligned with agreed scope, timelines, priorities, and business objectives.
-
Own and maintain project plans, milestones, deliverables, dependencies, risks, and priorities throughout the project lifecycle.
-
Coordinate global and cross-functional teams, ensuring responsibilities, timelines, and deliverables remain clearly aligned.
-
Serve as a key interface between business stakeholders, technical teams, and other project participants.
-
Monitor project progress and proactively identify risks, blockers, dependencies, and potential impacts to delivery.
-
Define appropriate mitigation actions and escalations to address project risks and obstacles.
-
Lead project meetings and provide clear, structured, and timely status updates to stakeholders.
-
Facilitate communication and alignment across international teams and geographically distributed stakeholders.
-
Support the successful implementation of SAP-related business and system changes associated with tax reform initiatives.
-
Maintain strong project governance and ensure key decisions, actions, milestones, and deliverables are appropriately tracked.
-
Collaborate with stakeholders to resolve issues and maintain momentum throughout the project.
Requirements
-
8+ years of professional experience, including substantial experience in project management.
-
Proven experience managing and coordinating SAP projects from planning through delivery.
-
Strong knowledge of project planning, timelines, priorities, risks, dependencies, milestones, and deliverables.
-
Demonstrated ability to coordinate global and cross-functional teams in complex corporate environments.
-
Experience working directly with international stakeholders and geographically distributed teams.
-
Advanced or fluent English, with the ability to lead meetings and communicate effectively with international stakeholders.
-
Strong organizational skills and the ability to manage multiple priorities while maintaining delivery visibility.
-
Excellent communication and stakeholder-management capabilities.
-
Strong problem-solving skills and the ability to identify issues, determine appropriate actions, and escalate effectively.
-
Availability to work four hours per day during Brazilian business hours.
-
Experience with SAP MM and SAP SD is preferred.
-
Previous experience with tax reform, fiscal transformation, or related regulatory projects is an advantage.
-
Experience managing SAP programs within large global organizations is a plus.
-
Experience coordinating distributed international teams and stakeholders is highly valued.
Benefits
-
Contract duration: Initial six-month contract, with potential for extension.
-
Work arrangement: 100% remote.
-
Schedule: Part-time, four hours per day during Brazilian business hours.
-
Start date: Immediate.
-
Work environment: Global and internationally collaborative.
-
Language: Advanced English required for meetings and daily interaction with international teams.
-
Opportunity to contribute to a significant SAP tax reform initiative within the pharmaceutical sector.
-
Exposure to global stakeholders, cross-functional teams, and complex enterprise SAP environments.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SAP Project Manager (Tax Reform) based in United K...
Remote
Full_time
Permanent
#United Kingdom
Direct ATS
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales & Retention Specialist based in United Kingdom.
As a Sales & Retention Specialist, you’ll own key stages of the customer journey for premium programs, from onboarding through retention and potential churn.
You’ll combine customer advocacy, commercial judgement, sales expertise, and data-driven experimentation to protect revenue and improve customer outcomes.
The role involves personally handling high-value and complex retention conversations while shaping the standards and processes used across the wider team.
You’ll also manage external sales and appointment-setting partners, ensuring their performance meets clearly defined commercial targets.
Using AI-assisted tools, you’ll streamline case analysis, reporting, and documentation so you can focus on high-impact conversations and decisions.
You’ll work closely with Product, Marketing, Technology, Community, and Customer Experience teams to identify root causes and improve the customer journey.
This is a high-ownership role for someone who wants to directly influence measurable retention, conversion, customer experience, and revenue outcomes.
Accountabilities
- Own the end-to-end retention process for premium programs, including retention rates and retained-value targets.
- Personally lead high-value and complex retention conversations while defining scripts, standards, and coaching approaches for other team members.
- Develop and refine retention offers based on customer needs, root causes, and performance data.
- Design and run structured quarterly retention experiments, clearly defining hypotheses, samples, results, and next actions.
- Identify friction in the refund journey and work with relevant teams to improve intake, routing, processes, and tooling.
- Lead win-back initiatives for churned customers and convert re-engagement opportunities into future revenue.
- Define onboarding standards and measurable expectations for what customers should accomplish, understand, and experience during their first one to two weeks.
- Establish early-warning signals to identify disengagement before customers reach the refund stage.
- Identify gaps between sales promises and customer delivery, providing evidence-based feedback to Product and Marketing.
- Handle escalated customer cases through ticketing and email channels with empathy, sound judgement, and timely resolution.
- Manage relationships with external sales and appointment-setting agencies, covering sourcing, benchmarking, interviews, negotiations, contracts, and ongoing performance management.
- Define and monitor agency performance metrics, including connect rate, booked calls per hour, show rate, and close rate.
- Verify agency-reported sales against internal systems and manage the reconciliation process before results reach Finance.
- Manage lead lists for external sales, including failed payments, abandoned checkouts, and churned customers, and monitor conversion performance.
- Support sales enablement through training content, objection handling, one-pagers, pricing clarity, and booking-flow quality assurance.
- Maintain accurate retention data, including offers, refund reasons, call outcomes, and case statuses.
- Present retention, onboarding, and external sales performance to leadership with clear analysis and actionable recommendations.
- Translate recurring churn and customer feedback into specific issues for Product and Marketing, following through on whether improvements deliver results.
- Maintain working documentation such as retention playbooks, call scripts, and transcript libraries.
Requirements:
- 5+ years of experience in retention, customer success, customer-facing sales, or a related commercial role, including at least 2 years owning a measurable commercial outcome.
- Demonstrated success improving a retention, churn, conversion, or comparable business metric, supported by measurable results.
- Experience managing agencies, contractors, vendors, or other external partners against defined performance standards.
- Experience designing and running structured experiments rather than simply executing established processes.
- Strong understanding of retention strategy, including churn drivers, save offers, win-back approaches, and customer lifetime value in a high-value or premium environment.
- Strong commercial and sales skills, including funnel optimization, objection handling, conversion techniques, and understanding of customer decision-making.
- Strong data fluency, with the ability to build and interrogate datasets, design valid tests, interpret results, and translate findings into action.
- Confidence using tools such as Airtable and Google Sheets, along with CRM, ticketing, and scheduling platforms such as Zendesk.
- Comfortable using AI tools for transcription, case analysis, reporting, and workflow optimization.
- Strong customer empathy, sound judgement, and integrity when handling sensitive customer situations.
- Excellent communication and influencing skills, with the ability to motivate customers, colleagues, and external partners.
- Strong ownership mentality, commercial discipline, and willingness to take responsibility for measurable outcomes.
- A proactive, root-cause-oriented approach to problem solving, with a focus on closing the loop and validating whether changes worked.
- Ability to remain calm and effective when customer and case volumes increase around launches or refund periods.
- Experience with online learning platforms, premium programs, or international customer bases is advantageous.
- A genuine interest in personal growth and development is valued; familiarity with personal-development content is a plus.
Benefits:
- High-ownership role with direct influence over customer experience, retention, sales performance, and revenue.
- Opportunity to work across retention, onboarding, customer experience, sales operations, and external partner management.
- AI-assisted working environment designed to reduce administrative work and enable greater focus on high-value activities.
- Opportunity to collaborate cross-functionally with Product, Marketing, Technology, Community, and Customer Experience teams.
- Exposure to an international customer base and premium digital learning programs.
- Strong opportunity for professional growth through ownership of measurable commercial outcomes.
- Inclusive and diverse working environment with equal opportunity for qualified candidates.
- Opportunity to contribute to continuous experimentation and process improvement across the customer lifecycle.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales & Retention Specialist based in United Kingd...
Remote
Full_time
Permanent
#United Kingdom
Direct ATS
You will partner with sales to run technical discovery, map customer architecture and compliance needs, design tailored solutions, and build proof-of-concepts. You will manage technical pre-sales work through handoff, document solution designs, transfer knowledge to implementation, and improve pre-sales playbooks.
Responsibilities
- Run technical discovery with prospective customers
- Map customer architecture, constraints, and compliance needs to the product suite
- Surface recurring customer requests and product gaps
- Design tailored solutions, customizations, integrations, and customer-codebase work
- Scope and build proof-of-concepts
- Own handoffs to the Implementation team
- Deliver proof-of-concepts, solution design documents, and knowledge-transfer sessions
- Execute and improve pre-sales playbooks, templates, standards, and handoff runbooks
Requirements
- 4+ years in technical pre-sales, solutions engineering, or solutions architecture at a B2B API or infrastructure company
- Technical pre-sales experience
- Discovery
- Solution design
- Proof-of-concept delivery
- REST API
- WebSocket
- OAuth
- JWT
- Webhook architecture
- Integration debugging
- Fintech integration
- Knowledge transfer
- RFP writing
- Solution documentation
You will partner with sales to run technical discovery, map customer architecture and compliance needs, design tailored solutions, and build proof-of-concepts. You will manage tech...
Remote
Full_time
Permanent
#Lithuania
Direct ATS
You will lead and scale digital design across RTL, integration, and methodology. You will translate architecture into RTL, own logical design through tape-out, coordinate with verification and physical design, enforce quality practices, support silicon bring-up, and develop engineers.
Responsibilities
- Lead and grow the silicon logical design team across RTL, integration, and methodology
- Translate system and micro-architecture specifications into RTL implementations
- Own end-to-end logical design execution from concept through tape-out
- Partner with architecture, verification, physical design, DFT, software, and product functions
- Define and enforce RTL quality, coding, reuse, and design-review practices
- Oversee block-level and top-level integration against performance, power, area, and schedule targets
- Support bring-up, debug, silicon validation, and root-cause analysis
- Contribute to technology roadmap planning and IP strategy
- Mentor and develop engineers
Requirements
- Extensive digital or logical design experience for complex SoCs with multiple tape-outs
- Ability to lead and grow silicon design teams
- Expertise in RTL and micro-architecture development using SystemVerilog or Verilog
- Experience with large-scale SoC integration including CPUs, accelerators, memory subsystems, and interconnects
- Understanding of performance, power, and area trade-offs in advanced process nodes
- Experience working with verification and physical design teams to achieve functional and timing closure
- Communication skills
Benefits
- Pension plan
- Employee insurances
- Company shares
You will lead and scale digital design across RTL, integration, and methodology. You will translate architecture into RTL, own logical design through tape-out, coordinate with veri...
Remote
Full_time
Permanent
#Europe including the
Direct ATS
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Metronome is a usage-based billing platform and a Stripe product. It helps modern software companies launch products faster, offer flexible pricing models, and streamline finance workflows.
The Metronome Integration Engineering team sits at the intersection of sales, growth, product, and research and development. We own the technical aspects of the customer lifecycle after a sale and before the customer transitions to our post-implementation teams.
What you'll do
As an Integration Engineer, you’ll help customers implement Metronome successfully and realize value quickly. You’ll lead technical work across requirements gathering, solution and integration design, configuration, testing, data migration, launch, and handoff.
Responsibilities
- Conduct discovery and scoping to understand customers’ challenges across billing, product launches, pricing and packaging, quote-to-cash, customer experience, and related areas.
- Support customers throughout the implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
- Provide expert guidance on usage-based pricing and consumption-based business models.
- Configure Metronome’s platform on behalf of customers.
- Design integrations between Metronome’s APIs and customers’ business systems—including CRM and CPQ platforms, payment and tax systems, ERP and billing providers, and reporting and analytics tools—in alignment with Metronome best practices.
- Serve as a liaison between customers and Metronome’s research and development teams, advocating for customer needs and feature requests.
- Partner with implementation managers and other project-team members to provide visibility into progress and proactively identify risks and issues.
- Build relationships across customer organizations, from day-to-day operators to C-suite executives. Meet customers in person when doing so will improve the engagement.
- Advise customers on integrating Metronome into their systems and help shape their pricing and packaging strategies.
- Ensure an effective handoff to Customer Success and Technical Support.
You’ll work with some of Metronome’s most strategic customers. These engagements will be complex, deep, and highly technical. Metronome directly influences how modern software companies monetize their products, and this team is on the front lines of that work.
Metronome operates with a startup mindset within Stripe. There is a significant opportunity for people with initiative to influence our direction, build processes from zero to one, and make a meaningful impact.
Who you are
We’re looking for someone who meets the minimum requirements below. If you meet these requirements, you are encouraged to apply. The preferred qualifications are helpful but not required.
Minimum requirements
- 10+ years of experience in technical or customer-facing roles involving SaaS products, such as sales engineering, solutions architecture, technical account management, or deployment strategy.
- Experience leading complex implementations for enterprise technology companies.
- Experience working in fast-moving environments that value initiative and ownership.
- Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
- Interest in building and improving go-to-market playbooks, processes, and reusable assets.
- Ability to travel approximately 30% of the time, depending on customer needs.
Preferred qualifications
- Deep knowledge of quote-to-cash processes, including experience integrating with or working alongside platforms such as Salesforce, NetSuite, CPQ systems, and the Stripe ecosystem.
- Experience as a software engineer, product manager, or in another technical role.
- Strong understanding of project- and program-management fundamentals.
- Experience working with stakeholders in finance, engineering, product, sales operations, or billing operations.
- Experience with logs, metrics, billing, finance, infrastructure, or financial tooling and concepts.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups ...
Remote
Full_time
Permanent
#Remote
Direct ATS
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
The Ramp Travel team builds the travel booking and management platform built-in to Ramp. We build the capabilities that allows travelers to stay productive on the road: flight and hotel search, booking and checkout, our agentic travel assistant, and on-the-go mobile trip guidance. We also own the capabilities that ensure companies are spending their travel dollars effectively: travel policy evaluation, supplier and TMC integrations and benchmarking, and data insights.
Growing the sophistication and global reach of the Travel product is a top strategic priority at Ramp. The work this team does directly enables Ramp to to support some of the largest and most interesting customers in the world.
What You’ll Do
Lead, mentor, coach, and grow the Ramp Travel engineering team (~6 engineers today).
Own delivery across our travel management surfaces: search and inventory, quoting and repricing, checkout, policy evaluation, loyalty, post-booking servicing.
Own reliability and correctness of a system dependent on third parties: supplier APIs, GDS and aggregator content, TMC and OBT integrations.
Partner with Product, Design, Ops, Partnerships, and Sales on enterprise travel commitments.
Set the team's practices for AI-assisted development and ship agentic booking features.
Hire. The team is expected to grow.
What You'll Need
2+ years managing engineers, team size roughly 5 to 15.
High levels of ownership. Comfortability taking difficult ambiguous problems and driving successful execution.
Has built something 0→1 and then scaled it.
Willing to be hands-on. This is a six-person team, and everyone at Ramp is a builder.
Current enough technically to lead a design review and evaluate an architecture proposal.
Strong product judgment and comfort talking to customers.
Has owned a transactional system with external dependencies: booking, payments, marketplace, or logistics.
Preferred
Corporate travel domain experience, such as: corporate online booking tools (OBTs), integrations with travel content sources (GDS/NDC), and front-end traveler experiences.
Enterprise B2B fintech or T&E background.
Has rolled out agentic dev tooling to a team, or shipped LLM-backed features.
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized...
Remote
Full-Time
Permanent
#NY (HQ)
Direct ATS
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
We’re looking for a collaborative, self-motivated Analytics Architect to join our Business Data Analytics team.
Reporting to the VP, Analytics, you’ll serve as the lead architect for Business Data Analytics, defining and driving an AI-first data and analytics architecture that modernizes our analytics platform and enables new ways for teams to access and interact with data.
You’ll establish the technical blueprint for a modern data analytics stack supporting Data Ingestion to Snowflake / Databricks, Data Modeling / Semantic Layers (dbt, Python, SQL), Natural Language Analytics (Agents), Data Activation (rETL, System to System), and Self-Service Analytics (BI Tools). You’ll collaborate across Data Science, Engineering, Product, and Revenue Operations to establish scalable architecture, integration patterns, governance, and engineering practices that enable trusted data and AI-powered analyticsacross the business.
What You’ll Do
- Define and drive the target architecture for an AI-first enterprise data and analytics platform, establishing the technical direction and patterns needed to modernize and consolidate the analytics technology stack
- Architect scalable data infrastructure, ingestion and transformation frameworks, storage models, and integration patterns across Snowflake, Databricks, dbt, Python, SQL, and related systems
- Design governed semantic data layers and the supporting architecture for AI agents, natural language querying, conversational analytics, and other AI-powered data experiences
- Establish architecture patterns for retrieval, APIs, and integrations that allow AI agents and applications to securely discover, understand, and interact with trusted enterprise data
- Lead the evolution of data governance, security, privacy, access control, and compliance patterns across the analytics stack, balancing accessibility with appropriate safeguards
- Establish and champion engineering standards for data modeling, testing, observability, CI/CD, documentation, deployment, and system integration, improving the reliability and maintainability of the analytics platform
- Provide technical leadership and mentorship to the Analytics Engineers on the team
To Be Set Up for Success in This Role, You’ll Need to Have
- 7+ years of experience designing and evolving modern data and analytics architectures, including responsibility for architectural decisions that span multiple systems, teams, or business use cases
- Deep experience with modern cloud data platforms and analytics engineering practices, including Snowflake, Databricks, dbt, Python, and SQL
- Experience designing scalable data models, transformation pipelines, semantic or metrics layers, and integration patterns that enable trusted self-service analytics
- Experience architecting or implementing AI-enabled data systems, such as natural language analytics, AI agents, Retrieval-Augmented Generation (RAG), vector search, or related LLM-powered data workflows
- Strong knowledge of enterprise data governance, security, privacy, access control, and data quality practices, with experience translating those requirements into practical technical architecture
- Experience establishing engineering practices such as automated testing, CI/CD, observability, version control, and reliable deployment patterns for data and analytics systems
- Demonstrated ability to set technical direction, evaluate complex architectural trade-offs, and influence decisions across teams without relying on direct authority
- Strong communication skills with the ability to translate complex data and AI architecture into clear decisions, standards, and technical direction for both technical and business partners
If Any of the Below Also Describe You, This Could Be an Exciting Opportunity
- You’ve helped modernize or consolidate a fragmented enterprise data ecosystem into a more cohesive modern data stack
- You’ve designed semantic or metrics layers specifically to support AI-powered, conversational, or self-service analytics
- You have experience taking AI agents or RAG-based data applications from architecture through production implementation
- You’ve developed reusable frameworks, standards, or platform capabilities that increased the effectiveness of analytics and engineering teams
- You enjoy mentoring engineers and raising technical standards while remaining an individual contributor
- You’re comfortable operating in ambiguous technical environments where the architecture is still being defined and your decisions will influence how teams build for years to come
In Addition, We’re Always Looking for Candidates Who
- Approach architecture pragmatically, balancing immediate business needs with scalability, maintainability, security, and long-term platform health
- Build alignment across technical and non-technical teams and communicate architectural decisions and trade-offs clearly
- Take ownership of ambiguous, complex problems and create clarity and actionable technical direction
- Look for opportunities to create reusable systems, standards, and patterns that increase the effectiveness of other teams
- Share knowledge generously and mentor teammates through complex technical and architectural challenges
- Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
Interview Overview
Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min interview with a member of our Talent Team
- A 1 hour zoom interview with the hiring manager
- Peer interviews with several team members
- Skills Assessment
- Executive interviews
- 30-minute Bar Raiser
Travel & Team Engagement Expectations
This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
Salary
- The anticipated salary range for this role in Ireland is €110,000–€130,000 annually, depending on experience.
- The anticipated salary for this role in United Kingdom is £130,000–£150,000, depending on experience.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
Why Muck Rack?
Remote Work, Forever
- Fully distributed team with a permanent remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
Transparent & Fair Compensation
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
Health & Wellness
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
Time Off & Family Benefits
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
Learning and Development
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
Inclusive, Customer-First Culture
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
- Trusted by 3,000+ companies worldwide
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
#LI-Remote
Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.
Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.
Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.
Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to [email protected].
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonst...
Remote
Full_time
Permanent
#United Kingdom)
Direct ATS
WHO WE ARE
Come join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We're hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITY
We are seeking a Platform Architect / Forward Deployed Engineer to join Cyera's Platform Architecture team. This is not an advisory or liaison role. You will personally architect, deploy, and operate Kubernetes-based infrastructure inside customer cloud environments — writing the Terraform, configuring the networking, debugging the production issues that arise — from the first technical conversation in the sales cycle through go-live, then handing off a working system to Customer Success.
You'll work inside regulated, high-stakes environments — banks, insurers, government agencies — where standard SaaS deployment doesn't work, and where your judgment on architecture, security, and delivery directly determines whether a multi-million-dollar deal closes and stays closed.
RESPONSIBILITIES:
Own the Deployment, Not Just the Relationship
- Architect and deploy Kubernetes clusters, networking, and identity/security configuration inside customer cloud environments (AWS, Azure, GCP) — hands on keyboard, not just hands on Zoom.
Drive the Full Lifecycle
- Engage early in the sales cycle for technically complex or regulated deals, own the proof-of-value build, carry it through production go-live, then hand off cleanly to Sales engineering to get the tech win or to Customer Success.
Be the Technical Authority in the Room
- Bring the technical depth to make the call when R&D, sales, and the customer disagree on what's possible. Combine the architectural depth of a Sales Engineer with the hands-on execution rigor of a Customer Success Engineer — in one person.
Operate Independently
- Take ambiguous, high-stakes problems and drive them to resolution without hand-holding — using documentation, AI tooling, and internal channels proactively rather than waiting to be told what to do.
Give Back
- Distribute lessons learned to fellow Platform Architects and Forward Deployed Engineers. If it's not documented, it didn't happen.
Travel
- Travel to customer sites for kickoffs, critical escalations, and team offsites as needed.
Requirements
REQUIRED QUALIFICATIONS:
HARD REQUIREMENTS — we do not waive these:
- Kubernetes at real workload depth (roughly CKAD level) — authoring manifests and Helm charts, pod and deployment design, ConfigMaps and Secrets, probes and resource limits, services and ingress, and troubleshooting failing workloads live.
- Terraform or equivalent IaC that you have personally written and shipped — not reviewed, not inherited.
- Genuine depth in at least one major cloud (AWS, Azure, or GCP). Depth in one beats shallow exposure to three.
ALSO REQUIRED:
- Quantifiable outcomes from your own work — uptime, cost reduction, deployment-time reduction, scale. We will ask for them.
- Cloud networking, identity and security configuration — VPC and peering, private connectivity, IAM.
- A self-driven, "figure it out" mindset — comfortable being dropped into an unfamiliar customer environment and expected to solve the problem, not wait for a script.
- Strong customer-facing communication — able to hold your own technically with a customer's cloud/security team while explaining trade-offs to a non-technical stakeholder. This is a complement to technical depth, not a substitute for it.
- Comfortable with a hyper-growth pace — this is not a 9-to-5 role; travel and after-hours work during critical windows should be expected.
HOW WE EVALUATE
We assess behavior as hard as we assess technology, because that is where our hiring mistakes have actually come from. Expect to be asked about:
- Ownership and proactivity — driving ambiguous, high-stakes problems to resolution without hand-holding.
- Low ego and coachability — taking feedback, and stating plainly what you don't know.
- Work ethic, and team play — sharing credit, unblocking peers, documenting by default.
- Your judgment about AI tooling — where you use it meaningfully, and where you deliberately don't. We are interested in both.
NOT REQUIRED — PLEASE DON'T SELF-SELECT OUT
We have deliberately removed these as filters. Do not rule yourself out on any of them:
- A degree of any kind. We hire for demonstrated capability, not credentials — several of our strongest Platform Architects came up through non-traditional paths such as military service or self-taught systems administration.
- Certifications. Kubernetes (CKA/CKAD), Security+ and similar are common on our team, but most were earned on the job, and we fund relevant certifications post-hire.
- GitOps. Learnable here.
- Secondary clouds. We expect you to pick them up.
- A cybersecurity or data-security background. General infrastructure depth matters more.
- Familiarity with enterprise sales cycles.
- Presales experience. Its absence has never blocked anyone we have hired into this role.
NICE TO HAVE:
- Experience in regulated or government environments — FedRAMP, DoD, or an active or
- recent security clearance is a significant plus given our growing federal footprint.- Prior forward-deployed engineering, professional services, or field engineering background.
COMPENSATION INFORMATION:
The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
- Ability to work remotely, with office setup reimbursement
- Competitive salary
- Paid holidays and sick time
- Health, vision, and dental insurance
WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely — deciding exac...
Remote
Full_time
Permanent
#London
Direct ATS
About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
The Role
Reporting into the Customer Success Operations - Senior Manager based out of the USA, the Customer Success Operations Manager (CSOM) will work as part of the EMEA Regional Sales team, supporting both the Sales and CSM teams. The role will be engaged around activities related to the customer experience, including providing support for initial customer onboarding, driving overall customer satisfaction, and helping to grow and retain revenue on existing accounts.
This role will be responsible for facilitating internal activities related to the customer, including coordinating activity between teams within Megaport. Passionate about the customer experience, you will be tasked with supporting and delivering on Megaport’s value to continually strive to increase customer satisfaction.
The position will sit within the broader Commercial Team, working closely alongside our Customer Success Managers, as well as Solutions Architects. The CSOM will play an integral role within the team and, ultimately, be responsible for providing support for ongoing commercial interactions with the global customer base, aiming to expand, retain and develop, and drive increased value from customers.
Tasked with supporting and delivering on Megaport’s value proposition, you will continually strive to increase customer dependency from the numerous and ever-growing range of Megaport benefits.
What You'll Be Doing
- Provide oversight and reporting on internal customer related tickets within various JIRA projects, facilitating
internal activity within the larger organization.
- Management of customer service requests including processing manual service order agreements and facilitating
outsourced cross connect orders
- Support initial customer onboarding for all new customers including tracking all onboarding metrics within SFDC
- Support customer intake process, including taking the lead on completion of customer questionnaires, RFP’s,
security and compliance forms, financial intake forms, and other pre-sales partner/customer vendor forms.
- Engage with Legal and InfoSec teams as needed to support non-standard commercial terms and conditions.
- Manage billing assurance tasks including review of initial customer staged invoices, and new customer invoice
reviews.
- Serve as the point of contact on billing activities between Finance and Sales teams related to customer aging and
collection efforts.
- Ensure high customer satisfaction by delivering exceptional service and support, including direct interaction with
customers to help resolve issues
- Support data collection and reporting for commercial teams as related to customer business reviews.
- Communicate broader trends to management to improve the customer experience.
- Learn and maintain in-depth knowledge of Megaport products and solutions, and operational systems.
What We Are Looking For
- Demonstrated experience in an Account Management/ Customer Success/ Sales role.
- Experience working with a CRM/Ticket Management system (JIRA & Salesforce) preferable.
- Passion for customer success; ability to identify, appreciate customer needs to guide them through processes
seamlessly.
- A natural problem solver, who can understand customer service issues and present suitable solutions.
- Ability to work in a fast-paced environment, with multiple tasks or goals.
- Strong verbal and written communication skills.
- Ability to collaborate and work effectively across internal and external organizations.
- Enthusiasm and energy towards picking up new skills and systems.
- Experience within the software, Cloud SaaS or Internet/Telecommunications industries is a plus
What We Offer
- Flexible working environment – a remote-first culture with coworking options available
- Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives
- Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
- Creative, modern workspaces – designed to inspire when you're not working remotely
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our Legend and Kudos awards
- For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan
#LI-DNI
If you have any questions, please reach out to Megaport's Talent Acquisition Team at
[email protected]
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way busine...
Remote
Full_time
Permanent
#United Kingdom
Direct ATS
