Support Engineer

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location: remote from Ukraine

Curious about what it's really like to work at Automat-it?

Explore our benefits, culture, and what success in your first year could look like here.

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities

• Respond to incidents according to playbooks
• Provide remote customer support in rotating 8-hour shifts to ensure 24/7 coverage (this role does not involve any face-to-face or on-site customer interaction)
• Monitor and troubleshoot network, infrastructure, and application issues
• Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
• Maintain and document monitoring solutions
• Contribute to infrastructure automation and internal Support tools development

Requirements

• At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps
• Familiarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification
• Availability to participate in a 24/7 operational shift rotation (Including Night Shifts)
• Confident Linux OS knowledge
• Network troubleshooting and configuration
• GIT and scripting skills with either Python or Bash
• Web applications architecture understanding
• Monitoring tools (Prometheus, Cloudwatch, etc.) and principles
• Upper-intermediate English language proficiency
• Great customer service and confident business communication skills
• Strong troubleshooting and problem-solving skills, drive to prevent incidents
• Be innovative, learn new tools and best practices
• IaaC: CloudFormation, Terraform knowledge - advantage
• CI/CD: Jenkins, ArgoCD - advantage
• Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.