AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas l...
Lead IT Support Technician Remote Jobs
Explore verified 100% remote Lead IT Support Technician opportunities with direct employer application links. We found 179 active positions.
About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.
Our Communications team includes External Communications, Internal Communications, and other strategic communications functions. This team’s ethos is to support OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI.
About the Role
We’re looking for a senior communications leader to shape how OpenAI communicates about cybersecurity.
This person will define the global narrative, lead communications for major product, research, and business milestones, and build sustained programs that explain how OpenAI is helping advance cyber defense while managing the risks created by increasingly capable models.
The role will connect OpenAI’s work across cybersecurity products and capabilities, responsible deployment, threat intelligence, enterprise security, research, and public policy. You will work closely with Security, Product, Research, Preparedness, Safety, Global Affairs, Go-to-Market, Legal, and Marketing to anticipate opportunities and risks, develop coordinated communications, and build trust with security practitioners, customers, policymakers, and the public.
This is both a strategic and hands-on role. The right person will be comfortable defining a long-term communications strategy, building the systems and relationships needed to execute it, and personally leading through major launches, technical disclosures, and fast-moving issues.
This role reports to the Head of Communications, Business and is based in San Francisco, CA. We use a hybrid work model of 3 days per week in the office and offer relocation assistance.
In this role, you will:
Define and lead communications strategy for OpenAI’s cybersecurity work, from global narrative development through launches, research, threat reporting, and sustained storytelling.
Build a clear, differentiated story about how OpenAI can strengthen cyber defense while developing and deploying advanced capabilities responsibly.
Lead communications for major cybersecurity products, model capabilities, research, partnerships, policy initiatives, and company milestones.
Partner closely with the Product and Research Communications team, along with Security, Product, Research, Preparedness, Safety, Global Affairs, Go-to-Market, Legal, and Marketing, to deliver coordinated communications across earned, owned, executive, and social channels.
Own media engagement and build trusted relationships with leading cybersecurity, technology, national-security, policy, and business press.
Advise senior leadership on positioning, messaging, launch strategy, reputation, and communications for high-visibility or fast-moving security issues.
Translate complex technical, security, product, and policy decisions into clear and credible communications, while establishing messaging systems and operating rhythms that keep teams aligned.
You might thrive in this role, if you have:
12+ years of communications experience, with deep experience in cybersecurity, security technology, threat intelligence, national security, infrastructure, or another highly technical field.
Strong press instincts and relationships, with a track record of shaping narratives and landing meaningful coverage with cybersecurity, technology, policy, or business media.
Enough technical fluency to work credibly with security researchers, engineers, threat analysts, product leaders, and technical journalists.
Experience communicating consequential products, research, threat findings, vulnerabilities, incidents, or policy issues in high-scrutiny environments.
Exceptional judgment about accuracy, transparency, confidentiality, and the risks created by imprecise language.
Skill advising senior executives and technical leaders through high-visibility moments with calm and clarity.
The ability to move fluidly between setting the strategy and executing the details, while aligning diverse stakeholders behind a coherent story.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team includes External Communications, Inte...
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
Wirespeed is looking for a Support Engineer to be the voice of the customer when security questions, incidents, and product issues arise. You will field customer concerns, communicate clearly with technical and non-technical audiences, and ensure issues are understood, prioritized, and carried through to resolution—including prompt escalation of severe or potentially active threat-related incidents.
You will work closely with Product, Threat Engineering, and Security Engineering to turn customer feedback and difficult cases into improvements to Wirespeed and the customer experience. This role combines customer support, security judgment, product expertise, and continuous improvement.
Responsibilities
- Provide technical support through the team’s case-management channels and scheduled customer conversations.
- Investigate complex, ambiguous, or novel customer issues from initial report through resolution, escalation, and follow-up.
- Work closely with Threat Engineering on threat-related questions, investigations, and customer concerns, bringing the right context and customer impact into each escalation.
- Understand the customer’s environment, goals, technical proficiency, and risk tolerance so that guidance is practical and appropriately scoped.
- Analyze available security data, product behavior, case history, and customer context to determine what happened and recommend appropriate next steps.
- Provide clear, actionable recommendations and explain both how to address an issue and why the recommendation improves the customer’s security outcomes.
- Translate technical security concepts, findings, risks, and limitations into language that is useful to technical and non-technical audiences.
- Balance high-throughput case handling with the depth, care, and technical accuracy required for difficult issues.
- Coordinate with Threat Engineering, Product, Engineering, Security, and other internal partners when an issue requires deeper investigation, a product fix, or cross-functional action.
- Rapidly become a subject-matter expert on the products and services you support, helping customers use them effectively and helping teammates do the same.
- Identify patterns in customer pain, confusion, repeat questions, and support friction; turn those observations into actionable feedback for partner teams.
- Lead or contribute to initiatives that improve support quality, escalation paths, response quality, product guidance, tooling, and cross-functional collaboration.
- Create and maintain documentation, runbooks, knowledge bases, case guidance, and customer-facing content to support consistency and quality.
- Document investigations, decisions, resolutions, known issues, and open questions so that knowledge can be reused by the broader team.
- Represent Wirespeed as a technical expert to customers and internal stakeholders, communicating with clarity, empathy, and credibility.
- Mentor peers, share knowledge, and participate in an on-call or after-hours support rotation, as applicable to the team’s operating model.
Skills and Qualifications
- 3 or more years of experience in security analysis, incident response, security product support, technical support, or a related field.
- Practical understanding of common cyber threats and how security issues manifest in real-world environments.
- Strong investigative judgment, including the ability to assess urgency, recognize severe threat-related concerns, and escalate them appropriately to Threat Engineering.
- Experience advising technical and non-technical stakeholders with clear, prioritized recommendations tailored to their environment and goals.
- Excellent communication, documentation, and customer-service skills, with the ability to quickly become a subject-matter expert in new products and workflows.
- Demonstrated ownership of complex cases and projects, with the autonomy to manage multiple priorities in an ambiguous, fast-paced environment.
- Ability to collaborate effectively across Support, Threat Engineering, Product, Engineering, Security, and other internal teams.
Bonus Points
- Experience working directly with customers during security investigations or technically complex support cases.
- Experience supporting security products, managed security services, or security operations teams.
- Experience working in a high-volume support or security operations environment.
- Experience creating or improving support processes, escalation workflows, knowledge bases, runbooks, or customer-facing technical content.
- Experience using queries, scripts, or troubleshooting tools to investigate issues and validate hypotheses.
- Experience leading team initiatives, mentoring peers, or serving as a subject-matter expert for customers and internal stakeholders.
Perks
- 100% medical coverage, including outpatient care
- Life insurance
- 25+ paid holidays
- Annual home office stipend
- 7% employer pension contribution
- Mental and physical health wellness programs like Headspace, Wellhub
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Visit our Newsroom >
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Our Privacy Policy >
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [email protected]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insuran...
Who we are
Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards.
As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.
We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.
The role
This role sits at the intersection of People operations, systems, automation, service delivery and employee experience. You will take an existing global People Operations setup and make it simpler, more reliable and more scalable as the company grows.
This is not a role for someone who wants to maintain established HR processes. We are looking for someone who can understand where the current model is creating friction, determine what genuinely needs to change, and then build the systems, processes and team capability required to solve it.
You will work closely with our People Operations, HRIS & Systems, Payroll, Workplace, Business Partnering and Finance teams.
The day-to-day
-
Design an end-to-end People Operations process landscape across the full employee lifecycle
-
Identify and resolve areas where ownership, processes or controls are unclear or unnecessarily complex
-
Build a scalable global operating model while enabling local flexibility where genuinely required
-
Establish clear service ownership, service levels and escalation paths across the function
-
Partner with the HRIS & Systems team to identify automation opportunities that improve speed, accuracy and employee experience
-
Build self-service solutions that improve experience without removing important human judgement
-
Use data and operational insight to identify bottlenecks and drive continuous improvement
-
Guide thoughtful adoption of AI tools across People Operations
-
Own and improve employee lifecycle administration, onboarding, offboarding, HRIS data processes, service delivery ticketing, payroll inputs, mobility and relocation processes, and documentation
-
Give the People Operations team clear ownership and accountability over their areas
-
Develop People Operations Partners who can operate independently and confidently
-
Create visibility on team priorities, commitments, risks and performance
-
Shift the team from reactive support towards proactive operational ownership
You should apply if you
-
Have built or significantly improved People Operations within a fast-growing or complex organisation
-
Have redesigned processes rather than simply inherited and maintained them
-
Demonstrate strong judgement about when to standardise and when local variation is genuinely necessary
-
Have operated across multiple countries, with exposure to Germany, the UK and France particularly valuable
-
Have developed and grown operational teams, building their ability to work independently
-
Collaborate effectively with senior stakeholders while staying close enough to operations to understand what is actually happening
Note: We operate in an industry where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.
Nice to Have
-
Experience with HRIS, workflow automation and service delivery tooling
-
Experience defining service levels, controls and operational metrics
-
Experience working with external payroll or other service providers
-
Exposure to People Operations at scale within a comparable environment
Join Helsing and work with world-leading experts in their fields
-
Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns
-
The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world
-
Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward
-
In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts
-
We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about
What we offer
-
Competitive salary and VSOP options
-
Relocation support: up to €2,500 and 4 weeks temporary accommodation
-
Learning: €500/£450 yearly allowance
-
Health & wellness: gym membership and mental health support (Nilo.health)
-
Social: regularly company events and monthly social allowances
-
Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers.
-
Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work
These are the core benefits across all locations, there may be additional benefits in certain locations.
Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.
Who we are Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sover...
We are Cintra. Known for our award-winning software that delivers payroll solutions to over 1000 clients. If you're passionate about payroll and are eager to join a dynamic team of seasoned professionals, this is the opportunity for you.
As the proud recipient of the Payroll Service Provider of the Year 2025 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment.
Our modern offices are located in Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley. This area boasts a thriving creative community, rich local heritage, and a lively social scene.
We are looking for a senior, hands-on Platform / DevOps engineer to take technical ownership of the production infrastructure supporting our SaaS products.
Core Technical Skills
· Production operations: Strong incident-management skills, root-cause analysis, runbooks and P1 production support.
· Cloud cost optimisation and capacity management.
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company-funded health plan, health checks and employee assistance program
- Onsite parking
- And more!
Further details of the role can be found linked in the Job Description. Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at anytime should there be a high volume of applications.
Join our Development Team as a Platform Engineering Lead! We are Cintra. Known for our award-winning software that delivers payroll solutions to over 1000 clients. If you're passio...
This is a remote position.
Quality Assurance Team Lead
Start Date: 28th September 2026 - 6 Month Contract
Rate: Competitive Inside IR35
Role Purpose:
Working within the Regulatory Assurance function, lead a small team of 2nd Line Customer Outcomes testers, providing independent assurance over end to end customer outcomes across the Motor Finance Commissions programme through SSS and targeted risk-based testing. Supporting to embed the newly rolled-out 2nd Line QA framework and scorecard.
Key Responsibilities:
- Lead and oversee delivery of the 2nd Line QA testing plan, ensuring appropriate coverage of SSS and risk-based areas.
- Manage and coach the testing team, ensuring consistent application of the testing methodology and quality of judgements
- Review and assure testing outcomes, particularly complex, high-risk or contentious cases
- Identify and flag trends, systemic issues, customer detriment or emerging risks
- Identify and recommend to the Regulatory Assurance Lead where expanded testing or deep dives should take place
Experience / Skills;
- Strong Financial Service QA, compliance monitoring, outcomes testing or assurance experience.
- Previous experience leading QA/assurance teams and overseeing case-based testing.
- Strong judgement with the ability to identify systemic risk and potential customer detriment.
- Confident senior stakeholder management, challenge and escalation skills.
This is a remote position. Quality Assurance Team Lead Start Date: 28th September 2026 - 6 Month Contract Rate: Competitive Inside IR35 Location: Remote Role Purpose : Working with...
Location: London (UK)
Department: Engineering
Hours: Full-time
About YLD:
YLD is a software engineering and product design consultancy, founded in 2013, headquartered in London, with delivery teams in Lisbon and Porto.
We work with engineering and product leaders who know what good looks like and are frustrated by the gap between strategy and execution. We embed senior engineers and designers inside client teams, working in their codebase, their tooling, their delivery rhythm. AI runs through how our teams work, and we help clients adopt it into their own workflows too.
About the role:
We're building out data as a first-class practice at YLD, and we need someone in London who can be the credible technical voice in front of clients and prospects, not just describing what we could do, but backing it with real delivery experience.
This is a senior role, reporting to our Head of Engineering. You'll sit alongside our commercial and client services leadership in meetings where technical credibility matters, help shape and win new engagements, and stay close enough to client work to guide it and step in yourself when an engagement needs you. Alongside, we expect you to build our external reputation in data through events, writing, and the wider community.
About you:
You've been a strong data engineer or data lead for years, and you're comfortable in front of a client as well as in a pull request. You know what good data work looks like well enough to spot it, or its absence, in the first ten minutes of a client conversation. You've probably led a team before. Consultancy background is a strong plus, but not essential if you've got real client or stakeholder exposure elsewhere.
You don't need an existing public profile in the data community, but you'll need the appetite to build one and the technical depth to make it credible when you do.
Your day-to-day responsibilities will look like this:
Hands-on delivery (core, from day one)
- Doing hands-on data engineering work directly, pipelines, transformation layers, models, and the infrastructure around them, not just guiding others
- Adapting to different client contexts: legacy warehouse migrations, greenfield lakehouses, transformation layers that need rescuing
- Guiding the wider team and unblocking hard technical problems as your remit grows beyond your own delivery
- Defining and evolving our internal standards for data work: testing, documentation, project structure, code review
- Mentoring and growing data engineers across the company
Client and commercial (core, from day one)
- Joining client and prospect meetings as the technical authority on data, alongside our client services and commercial leads
- Shaping proposals and pitches, translating client problems into a credible data approach and a defensible scope
- Acting as the escalation point on live data engagements when technical judgement calls need weight behind them
- Travelling to client sites for workshops, discovery sessions, and in-person relationship building, and representing YLD at external data events
Practice, talent, and external profile (growth, over the first year)
- Owning the growth of YLD's data practice: capability, reputation, and headcount over time
- Contributing to attracting and hiring strong data engineers into YLD
- Representing YLD at data events and in the wider community as your standing in the market builds
- Supporting our sales team so that data becomes something we can proactively sell, not just respond to
You'll have the following skills and experience:
Leadership and commercial
- Consulting or agency experience is a strong plus, but real client or stakeholder-facing exposure elsewhere is acceptable
- A track record of technical leadership: leading a team or function
- Comfortable presenting to senior client stakeholders and holding your own under commercial pressure
- Cross-functional fluency: you translate engineering constraints into business terms and negotiate realistic commitments
- Appetite to build a public presence in the data community over time, even if you don't have one yet
Technical
Not theoretical, evidenced by things you've actually shipped, and deep enough to set the bar for a team and answer a sceptical client:
- SQL as engineering: read and review SQL that performs at scale, and understand query planning, engine quirks, and how materialisation choices affect cost and performance well enough to guide a team's decisions
- Python for data: built and maintained production data systems in typed, testable Python, not just notebooks, and can set that standard for others
- Data modelling: made deliberate choices between dimensional, Data Vault, normalised and denormalised designs, and can explain the trade-offs in flexibility, query performance, and maintainability to both engineers and clients
- Transformation architecture: design transformations that are idempotent, incremental, and dependency-aware. You think in DAGs, not scripts
- Pipeline design: weigh batch, streaming, and micro-batch trade-offs against latency, complexity, cost, and reprocessability, and pick the right approach for the problem
- Data testing: know what to catch at build time (schema contracts, assertions, transformation logic) versus defer to observability, and can make that call for a team
- Data observability: treat data reliability like site reliability, with measurable indicators, alerting, incident response, and root cause analysis
- CI/CD for data: version, test, and deploy pipelines like software, with environment promotion, rollback strategies, and infrastructure as code
- Data governance: implemented lineage, cataloguing, sensitive data classification, or access control, and can hold a client to account on making data auditable and secure
- Cost-conscious: optimised warehouse spend, storage strategies, or job efficiency, and treat compute as a resource to manage, not ignore
- Platform fluency: worked across orchestration (Airflow, Dagster), warehouses (Snowflake, BigQuery, Databricks), ingestion (Fivetran, Airbyte, custom), and transformation (dbt, Spark)
- AI Native: experienced in agentic coding workflows (context, harness, loop, and graph engineering), and able to embed AI Engineering constructs into pipelines (RAG, semantic search, evals, guardrails, etc)
You should apply if:
- Confident and credible in front of clients and prospects, without needing a script, and comfortable holding a firm technical or commercial line when a client or prospect pushes back
- Still able to hold up in a deep technical review today, architecture, data modelling, pipeline design, not just talk about decisions you made a few years ago
- Self-motivated, and want to own building a practice, not just execute a workstream someone else has defined, and comfortable without a fully defined remit from day one
- Able to work well with commercial and client services colleagues who aren't technical themselves, translating for them without talking down
- Genuinely energised by variety: different clients, different stacks, different problems, rather than depth in one domain
- Happy travelling regularly, client sites, workshops, industry events, wherever the work and the relationship-building actually happens
- Looking for a role that combines hands-on delivery with client-facing exposure and external visibility (speaking, writing, community), not just one of these
Benefits you’ll receive:
- Company Private Health care (currently provided by Vitality)
- Enhanced fully paid maternity and paternity leave for up to 6 months
- Company's Pension Scheme
- 25 days annual holiday (excluding Public Holidays)
- £2000 annual allowance for Training/Conferences
- £300 annual allowance for additional hardware
- Mental Health support
- Bonus (depending on Company performance and results)
- Company laptop
- Generous referral schemes
Our typical Recruitment Process looks like this:
- Screening call with the Talent team (45-60 mins)
- Technical conversation with our Head of Engineering and a senior data specialist (60 mins)
- Scenario exercise with our Head of Engineering, Head of Client Services and COO (60–90 mins)
Get a glimpse of what it's like working at YLD! 🤳
Check out our LinkedIn page
We live and breathe our values, and know you will too:
- Growing every day
- Including everyone
- Relationships built on honesty and ethics
- Inspiring solutions
- Winning together
We’re an equal-opportunity employer and value diversity in all its forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability. We also offer a remote-first working environment, with flexible working and work–life balance as standard for all employees.
Location: London (UK) Department: Engineering Hours: Full-time About YLD: YLD is a software engineering and product design consultancy, founded in 2013, headquartered in London, wi...
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe.
This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success.
You're someone who
- Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift
- Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people
- Takes ownership – When you pick up a problem, you see it through to resolution
- Shows up consistently – Your team knows they can count on you, every time
- Takes initiative – You spot issues before they're escalated and act without being asked
- Understands partnership – When your contractors win, you win
- Brings positive energy – You're professional, approachable, and a pleasure to work with
What you'll be doing
Support & relationship-building
- Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes
- Build and maintain strong working relationships with independent contractor sales teams
- Provide product knowledge, pricing information, sales collateral, and technical guidance
Coordination & problem-solving
- Work with internal teams across the business to resolve sales inefficiencies and remove blockers
- Identify recurring problems and partner with management to implement lasting solutions
- Provide phone and face-to-face support when needed
Operations & administration
- Maintain and update sales documentation, playbooks, and resource libraries
- Process commission calculations for UK and Europe sales teams in coordination with finance
- Keep systems and information current so teams always have what they need
You have
- 1–2 years in sales support, channel management, technical support/implementation, or customer service
- Experience with CRM systems (Salesforce, HubSpot, or similar)
- Proficiency in Google Workspace and AI tools
- Familiarity with B2B sales processes and sales cycle management
- Basic understanding of sales reporting and analytics
Preferred:
- Experience working with self-employed contractors, distributors, sellers, or channel partners
Work environment:
- Location: Remote-first (office optional)
- Hours: Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required)
- Travel: Minimal (occasional attendance at sales meetings, training sessions, and contractor events)
- Equipment: Computer, headset, and necessary software provided
Why this role matters
Our independent contractors are out there every day, building relationships and helping local businesses grow. You're the person who makes sure they're never stuck, never without answers, and always set up to succeed. If you love being the reliable force behind a winning team, this role is for you.
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Privacy Policy
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stym...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in United Kingdom.
As a Technical Support Engineer, you’ll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative AI platform. You’ll troubleshoot complex API, authentication, integration, and platform issues while working closely with engineering and commercial teams. Your investigations will go beyond answering tickets, helping identify root causes and improve product reliability, documentation, and the overall customer experience. You’ll work across APIs, cloud environments, observability tools, and AI-powered systems in a technically demanding environment. The role combines hands-on troubleshooting with technical writing, product feedback, testing, and continuous process improvement. It’s an opportunity to make a direct impact on customers while developing deep expertise in the infrastructure powering the next generation of AI products.
Accountabilities
- Provide advanced technical support to customers and internal teams across APIs, platform functionality, UI issues, integration challenges, and troubleshooting errors.
- Support users across multiple channels, including email, chat, and Slack, while maintaining a high standard of responsiveness and customer experience.
- Troubleshoot API and integration issues, including OAuth and API-key authentication, HTTP errors, malformed requests, rate limits, JWT authentication, and configuration problems.
- Investigate technical issues systematically by analyzing API logs, error messages, request and response payloads, monitoring data, and other observability signals to determine root causes.
- Manage support cases within defined SLAs, prioritizing urgent issues, maintaining detailed case records, and escalating complex or high-impact problems appropriately.
- Reproduce and document bugs and edge cases, working closely with engineering teams to communicate technical findings and support effective resolution.
- Act as a customer advocate internally, providing structured feedback on recurring issues, platform reliability, performance bottlenecks, and opportunities for product improvement.
- Assist with feature and infrastructure validation, testing new functionality, releases, and platform changes before they reach production.
- Create and maintain technical documentation, including troubleshooting guides, FAQs, use cases, how-to content, common-error solutions, and documented resolutions.
- Improve developer self-service, helping make technical documentation and integration guidance clear enough for customers to resolve common issues independently.
- Identify opportunities to improve support processes, proactively addressing recurring problems and contributing to more efficient, scalable support operations.
- Collaborate cross-functionally with engineering, sales, and other teams to ensure customer issues are resolved effectively and product feedback reaches the right stakeholders.
- Proven experience in technical support or a closely related engineering role, with a strong customer-first mindset and experience supporting technical products or platforms.
- Strong troubleshooting and analytical skills, with a systematic approach to diagnosing issues across web platforms, cloud environments, APIs, and backend services.
- Hands-on experience with REST APIs, including diagnosing requests and responses, HTTP errors, API configuration issues, and backend integration problems.
- Solid understanding of authentication mechanisms, particularly OAuth2, JWT, API keys, and related authentication flows.
- Experience with monitoring, logging, and observability tools, ideally supporting production systems and investigating real-world incidents.
- Familiarity with AI platforms, machine learning systems, or data-intensive applications is highly valuable.
- Strong technical communication skills, with the ability to explain complex concepts clearly and empathetically to both technical and non-technical users.
- Excellent technical writing ability, including experience creating user guides, FAQs, troubleshooting documentation, knowledge-base content, or similar resources.
- Strong customer orientation, demonstrating patience, empathy, ownership, and a consistent focus on helping users achieve successful outcomes.
- Ability to prioritize effectively under pressure, respond quickly to critical issues, and remain composed while managing multiple concurrent cases.
- Strong independent working skills, combined with the ability to collaborate effectively across engineering, sales, and support functions.
- Proactive and improvement-oriented mindset, with the initiative to identify recurring problems and develop better processes or solutions.
- Familiarity with tools such as Slack, Linear, Notion, and GitHub.
- Strong professional proficiency in English, both written and verbal.
- Comfort working in a fast-moving technology environment, particularly where products and AI capabilities are evolving rapidly.
- Competitive salary and equity package.
- Interesting and technically challenging work at the intersection of generative AI, APIs, infrastructure, and developer platforms.
- Significant learning and career growth opportunities as the platform and AI ecosystem continue to evolve.
- Regular team events and offsites.
- Opportunity to work closely with customers, engineering teams, and other technical stakeholders.
- Exposure to cutting-edge AI infrastructure and production-scale generative media technologies.
- Opportunity to directly influence product reliability, documentation, developer experience, and customer success.
Requirements
Benefits
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in United Kingdom...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Product Designer, Marketplace based in United Kingdom.
As Lead Product Designer, you will own the end-to-end design direction for a high-impact discovery marketplace connecting creators with audiences seeking meaningful experiences. You’ll tackle a complex two-sided marketplace where creator visibility and consumer trust must work together. The role places AI at the center of the discovery experience, creating new challenges around personalization, intent, recommendations, and trust. You’ll work closely with a founder-led product team and experienced engineers to turn ambitious ideas into polished, shipped experiences. You’ll have significant autonomy to identify opportunities, frame problems, prototype rapidly, and shape product strategy. This is an opportunity to influence a critical product area while raising the design bar across a talented, globally distributed team.
Accountabilities
- Own marketplace discovery end-to-end, from identifying opportunities and framing problems to defining design direction, prototyping, and shipping high-quality experiences.
- Shape the design strategy for a two-sided marketplace, balancing creator needs for visibility, growth, and trust with consumer needs for relevance, confidence, and meaningful experiences.
- Design AI-driven discovery experiences, including conversational interfaces, curation journeys, personalization, recommendation experiences, and trust signals that make discovery feel intuitive and human.
- Connect product systems and experiences, understanding how community, creator, content, engagement, and marketplace dynamics influence what users discover and how they make decisions.
- Prototype rapidly and iteratively, using AI-assisted development and prototyping tools to explore concepts, validate ideas, and bridge the gap between design concepts and production-ready experiences.
- Collaborate closely with product and engineering, contributing to product direction, making informed trade-offs, and ensuring designs are feasible, scalable, and aligned with business and user goals.
- Drive design quality and consistency, applying strong interaction, visual, and systems thinking across the marketplace experience.
- Mentor and support other designers, raising the quality of design thinking and execution while contributing through influence rather than formal people management.
- Operate effectively in ambiguity, building conviction through experimentation, iteration, feedback, and evidence rather than waiting for complete requirements.
- Communicate proactively, sharing design thinking, surfacing decisions early, articulating trade-offs, and keeping distributed teams aligned.
- 5+ years of product design experience, with a strong portfolio demonstrating shipped products, complex multi-user experiences, and meaningful contributions to product direction.
- Proven marketplace or two-sided platform experience is required, with demonstrated understanding of the dynamics between supply-side participants and consumers.
- Experience owning a product area at a senior or lead level, including setting design direction, making strategic trade-offs, and driving outcomes with significant autonomy.
- Strong experience with 0→1 product development, taking ambiguous opportunities from early exploration through launch and iteration.
- Demonstrated understanding of marketplace discovery, including search, ranking, recommendations, engagement, trust, visibility, and conversion dynamics.
- Genuine fluency with AI-assisted prototyping and development, using tools such as Cursor, Claude Code, v0, Lovable, or comparable technologies to rapidly explore and test ideas.
- Advanced Figma proficiency, with the ability to create high-fidelity designs, prototypes, and systems that support effective cross-functional collaboration.
- Strong product and systems thinking, with the ability to connect individual experiences to broader platform dynamics and business outcomes.
- Excellent communication skills, including the ability to clearly explain design rationale, challenge assumptions constructively, and build alignment across product, engineering, and design.
- Comfort working in ambiguity, with a bias toward experimentation, iteration, and learning rather than waiting for perfect specifications.
- Highly proactive and autonomous working style, particularly suited to a remote, asynchronous environment where ownership and clear communication are essential.
- Professional fluency in English, with strong spoken, written, and reading proficiency equivalent to approximately CEFR C2 / ILR 5.
- Strong alignment with collaborative, inclusive, high-ownership working principles, with a focus on outcomes, craft, and continuous improvement.
- USD $140,000–$170,000 annual compensation, with the opportunity to be considered at either Lead or Senior level depending on experience and role alignment.
- Globally competitive, U.S.-benchmarked compensation, designed to reflect the scope and experience of the successful candidate.
- Equity participation, including ongoing refresh grants.
- 35 days of paid time off each year.
- Fully remote working environment, providing flexibility and autonomy across locations and time zones.
- Twice-yearly company retreats, bringing the global team together in destinations around the world.
- Benefits supporting health, wellbeing, and professional development.
- High-autonomy culture, with an emphasis on ownership, trust, and meaningful outcomes rather than hours worked.
- Global and diverse team environment, collaborating with talented professionals across 30+ countries.
- Significant opportunity for professional growth, with the ability to shape an important marketplace product area and influence product direction.
Requirements
Benefits
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Product Designer, Marketplace based in United...
About Dwelly
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations
Position Summary
We’re looking for an IT Support Engineer to join our growing team and take ownership of internal IT operations, technical support, and agency systems integration across acquired businesses. This role sits at the intersection of support, infrastructure, and M&A integration, ensuring our teams stay productive while newly acquired agencies are successfully connected into the Dwelly platform. You will work closely with internal stakeholders, external MSPs, contractors, and the integration team, with direct impact on business continuity, employee experience, and acquisition success.
Key Responsibilities
1. Internal IT Support & Employee Lifecycle Management
Own day-to-day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively. Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records. Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business-critical systems.
2. Infrastructure Coordination & Technical Operations
Act as the technical point of coordination with our managed service providers (MSPs) and third-party contractors, tracking delivery, escalating priorities, and providing technical direction where needed. Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management. Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment.
3. Acquisitions Integration & Agency Systems Consolidation
Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets. Support migrations from legacy environments, including on-premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts. Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition
4. Automation, Administration & Continuous Improvement
Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems. Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible. Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth.
Qualifications and Preferred Background
Core qualifications
- Strong communication skills and fluency in English.
- Higher degree education.
- Experience supporting macOS, Linux, and Windows environments.
- Experience administering Microsoft 365, Google Workspace, Slack, Jira, and Notion.
- Strong networking fundamentals including DNS, VPN, SSL, firewalls, SSH, routers.
- Ability to troubleshoot hardware, software, access, and user support issues independently.
- Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.
Preferred background
- Experience with Azure, Entra ID, Intune, Active Directory, Autopilot.
- Experience with WordPress, hosting environments, domains, redirects, migrations.
- SQL knowledge across MySQL/PostgreSQL.
- Experience with APIs, webhooks, Postman, Swagger.
- Experience supporting acquisitions, migrations, or multi-site environments.
- Scripting ability in Bash or PowerShell.
Ways of working
- Startup mentality: resilience, adaptability, and ability to thrive in a fast-paced environment.
- Customer-centric mindset: focus on delivering value to end-users or clients.
- Highly proactive, with the ability to identify risks early and solve problems before incidents occur.
- Ownership mindset with confidence managing MSPs and contractors.
- Enthusiasm for AI tools and process automation.
Compensation and benefits
- The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team
- Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success
What is it like being a Dwell-er
Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions
What we offer is not a fancy office or a static workplace. Instead, this is solving one of the world’s most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for over 30% of households (more than 5 million in the UK, and over 100 million including EU and US) that live in rental homes
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”
- Customer obsession rather than competitive focus
- Passion for invention
- Operational excellence
- Long-term thinking
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and con...
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a Senior software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.
You will build programmatic infrastructure solutions using Python, Jinja2, and Terraform, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments.
This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.
How Will You Make an Impact?
- Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.
- Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.
- Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.
- Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.
- Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.
- Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.
- Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.
- Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.
- Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.
- Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.
Have you got what it takes?
Python & Automation Development
- 5+ years of Python development experience — not scripting, but structured, testable application code
- Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)
- Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)
- Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation
- Experience with pytest for unit and integration testing of automation code
Terraform & IaC Code Generation
- Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs
- Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code
- Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis
- Understanding of Terraform provider internals and resource lifecycle management
Puppet & Configuration Management
- Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows
- Experience managing mixed Linux and Windows environments with Puppet at scale
- Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines
- Understanding of Puppet Enterprise or open-source Puppet Server administration
PowerShell Scripting
- Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)
- Experience writing reusable PowerShell modules, functions, and error-handling patterns
- Familiarity with Pester for PowerShell unit testing
- Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell
Cloud & Infrastructure
- Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets
- Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)
- Comfortable working with Linux and Windows Server in production environments
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11295
Reporting into: Director, Cloud Operations CXone, EMEA
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute be...
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems.
How will you make an impact?
- Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.
- Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.
- Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.
- Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.
- Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.
- Be influential in improving procedures and processes that improve our efficiency and effectiveness.
- Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.
- Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.
- Proactively manage personally assigned and cases from the queue based upon severity and priority of each issue and your skills and ability to resolve.
- Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.
- Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices.
- Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource to duplicate the issue easily and rapidly. Work with R&D as needed during isolation, correction, and implementation of any delivered resolution.
- Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.
- Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.
- Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analying network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities.
- Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.
- While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.
Have you got what it takes?
- 2+ years’ work experience in a technical customer service role, preferably in a technical support capacity.
- Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such as TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls, and Relational Databases (MSSQL, Oracle, MySQL).
- Excellent technical, analytical, and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environments.
- Excellent professional, written and verbal communications skills with the ability to capture all details in written form during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with.
- Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately.
- Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments.
- Proven ability to utilize, create and update knowledgebase resources in the course of your work.
- Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources.
- Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services, and Executive/Senior Management teams to resolve technical issues.
- Industry experience including understanding of the contact centre business, as well as general market and business trends.
- Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP).
- Demonstrated ability to work independently as part of a larger team.
- Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills.
- Ability to adapt quickly to change, think on your feet, communicate positively and work proactively.
You will have an advantage if you also have:
- Ability to troubleshoot VoIP, telephony/telecom technologies, DS3, Ethernet, OC-X, 1+ and toll-free services.
- Experience in a technical support role in a software or telecommunications environment.
- Workforce Management software and/or outbound dialler experience.
- Web Services and API knowledge and understanding of conceptual use.
- Competent in database and SQL concepts.
Education Requirement:
Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required.
Requisition ID: 11436.
Reporting into: Director, Professional Services.
Role type: Individual contributor.
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute be...
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Team Lead, Technical Support.
So, what’s the role all about?
Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems.
How will you make an impact?
- Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.
- Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.
- Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.
- Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.
- Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.
- Be influential in improving procedures and processes that improve our efficiency and effectiveness.
- Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.
- Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.
- Proactively manage personally assigned and cases from the queue based upon severity and priority of each issue and your skills and ability to resolve.
- Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.
- Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices.
- Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource to duplicate the issue easily and rapidly. Work with R&D as needed during isolation, correction, and implementation of any delivered resolution.
- Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.
- Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.
- Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analysing network and other technical diagrams to aid in problem diagnosis and resolution and often provide mentoring to colleagues to improve their technical abilities.
- Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.
- While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.
Have you got what it takes?
- 7+ years’ work experience in a technical customer service role, preferably in a technical support capacity.
- Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such as VOIP, QoS SIP, APIs, BOTs TCP/IP, HTTP, HTTPS, SFTP, scripting, load balancers, proxies, firewalls, and Relational Databases (MSSQL, Oracle, MySQL).
- Excellent technical, analytical, and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environments.
- Excellent professional, written and verbal communications skills with the ability to capture all details in written form during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with.
- Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately.
- Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments.
- Proven ability to utilize, create and update knowledgebase resources in the course of your work.
- Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources.
- Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services, and Executive/Senior Management teams to resolve technical issues.
- Industry experience including understanding of the contact centre business, as well as general market and business trends.
- Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP).
- Demonstrated ability to work independently as part of a larger team.
- Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills.
- Ability to adapt quickly to change, think on your feet, communicate positively and work proactively.
You will have an advantage if you also have:
- Ability to troubleshoot VoIP, telephony/telecom technologies, MPLS, SIP, Ethernet, OC-X, 1+ and toll-free services.
- Experience in a technical support role in a software or telecommunications environment.
- Workforce Management software and/or outbound dialler experience.
- Web Services and API knowledge and understanding of conceptual use.
- Competent in database and SQL concepts.
Education Requirement:
Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required.
Requisition ID: 10963.
Reporting into: Manager, Technical Support.
Role type: Individual contributor.
#LI-Remote
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute be...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Leader (Fullstack Backend focused) based in United Kingdom.
This is a high-impact technical leadership opportunity within a fast-growing fintech environment.
You will shape backend architecture, technical standards, and the engineering roadmap while remaining hands-on.
The role combines team leadership with the design and delivery of scalable, reliable APIs and distributed systems.
You’ll work closely with Product, Frontend, DevOps, and other stakeholders to turn business needs into robust solutions.
You’ll also help introduce AI-powered development practices that improve engineering velocity and product quality.
The environment rewards ownership, adaptability, curiosity, and pragmatic technical decision-making.
It’s an opportunity to influence both the technology and the engineering culture while solving complex problems at scale.
Accountabilities
- Lead, mentor, and support a team of engineers while establishing strong engineering practices, coding standards, and a culture of continuous improvement.
- Partner with Product, Frontend, DevOps, and other teams to define and deliver scalable technical solutions aligned with business objectives.
- Architect, develop, and maintain high-performing backend services and APIs using TypeScript, Node.js, and modern backend frameworks.
- Design systems for high availability, strong performance, security, scalability, and zero-downtime deployment.
- Own backend technical direction and roadmap decisions, balancing immediate delivery requirements with long-term maintainability and scalability.
- Strengthen system reliability through effective testing, monitoring, logging, observability, incident management, and performance optimization.
- Leverage AI tools, automation, and emerging technologies to improve developer productivity, engineering workflows, and end-user experiences.
- Evaluate and introduce new technologies where they can meaningfully improve the platform, development process, or product.
- Translate business and product requirements into robust backend architectures and serve as a bridge between engineering and product stakeholders.
- 6+ years of backend development experience, including at least 4 years in a technical leadership or lead engineering role.
- Strong proficiency with TypeScript, Node.js, and backend frameworks such as NestJS or Express.js.
- Proven experience designing, building, and maintaining scalable APIs, backend services, and distributed systems.
- Strong knowledge of relational and non-relational databases, data modeling, and query optimization.
- Experience with cloud infrastructure, preferably AWS, along with containerization, CI/CD, and infrastructure-as-code practices.
- Solid understanding of event-driven architectures, messaging systems, and asynchronous processing; experience with technologies such as Apache Kafka is an advantage.
- Demonstrated ability to incorporate AI tools and workflows into software development to improve speed, efficiency, and quality.
- Experience leading or mentoring engineers, conducting code reviews, establishing technical standards, and setting engineering direction.
- Good understanding of frontend concepts and the ability to collaborate effectively with frontend engineers.
- Strong knowledge of software security, testing strategies, observability, reliability, and performance optimization.
- Excellent communication and collaboration skills, with the ability to lead technical discussions across functions.
- Proactive, adaptable, and comfortable operating in a fast-paced environment where priorities can evolve quickly.
- Strong ownership mentality, sound judgment, curiosity, and a commitment to continuous learning and improvement.
- Fully remote work environment.
- Full-time opportunity within a fast-growing fintech organization.
- High-impact role with significant influence over backend architecture, technical strategy, and engineering practices.
- Opportunity to work on financial technology and Forex-related solutions with real-world impact.
- Exposure to modern cloud technologies, AI-assisted development, automation, and emerging engineering practices.
- Collaborative environment with close interaction across Engineering, Product, Frontend, and DevOps.
- Opportunities to mentor engineers and shape a high-performing technical culture.
- Professional growth through ownership of complex technical challenges and strategic initiatives.
Requirements
Benefits
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Leader (Fullstack Backend focused) based...
MUST HAVE UK WORK PERMIT. NOT A REMOTE ROLE, 100% IN-PERSON AT OUR LONDON OFFICE.
Do you want to take part in defining the future of Private Equity? Do you thrive in a fast-paced environment, where you can gain a tremendous amount of responsibility quickly? Do you want to be part of an exceptional team with motivated and extremely driven people? Are you curious or passionate about event operations and logistics? If so, you might be our next member of the operations team.
About Private Equity Insights
Private Equity Insights is the world’s largest Private Equity community with over 500k followers on LinkedIn, organizing a series of 12 global private equity events every year with 3,000+ GPs and 2,000+ LPs among the attendees. Private Equity Insights is part of United Media, which focuses on building large-scale industry media and conference products in sectors such as insurance, finance, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
What We Offer You
You get the unique opportunity to take ownership of one of our key business areas. You’ll be working in person at our HQ in London, where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You’ll get operational experience in a growth company where your work and the results are tangible and have a high impact on the business.
- Unlimited growth potential in our company - We strongly believe in and have a track record of promoting internally.
- Invaluable transferable skills - Boost your interpersonal, research, organization, outreach, and project management skills through experience and training.
- Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company.
- Travel opportunity - You will be attending our conferences.
Your Responsibilities
Responsibilities in this job will vary; however, they will be mostly centered around the following:
- Own part/entire outreach workflow: identify target segments, clean and prepare data, manage campaign setup and performance tracking.
- Maintain contact databases, ensuring data hygiene, accuracy, and proper segmentation.
- Prepare and present weekly, monthly, and quarterly analyses, reporting, and recommendations for continuous improvement and growth optimization.
- Develop and launch new growth initiatives and acquisition channels to drive organic expansion.
- Contribute to the company’s international expansion strategy, supporting the achievement of EU growth goals.
- Support developing the company’s brand as the go-to platform for inspiration, knowledge, and networking.
- Execute at an incredibly rapid and intense pace.
Requirements
- Min. 1+ years of work experience.
- Bachelor’s degree, maybe followed by a Master’s degree.
- Aspiration to become world champion or future leader in a field within the company.
- Passion for the company's mission and a commitment to achieving long-term goals.
- UK work permit (we do not sponsor visas).
Start date: Flexible
The role is on-site, Monday to Friday, based in our offices near Victoria. It is essential, as we work at a fast pace and collaborate in person to create market-leading events throughout the year.
MUST HAVE UK WORK PERMIT. NOT A REMOTE ROLE, 100% IN-PERSON AT OUR LONDON OFFICE. Do you want to take part in defining the future of Private Equity? Do you thrive in a fast-paced e...
MUST HAVE UK WORK PERMIT. NOT A REMOTE ROLE, 100% IN-PERSON AT OUR LONDON OFFICE.
Do you want to take part in defining the future of Private Equity? Do you thrive in a fast-paced environment, where you can gain a tremendous amount of responsibility quickly? Do you want to be part of an exceptional team with motivated and extremely driven people? Are you curious or passionate about event operations and logistics? If so, you might be our next member of the operations team.
About Private Equity Insights
Private Equity Insights is the world’s largest Private Equity community with over 500k followers on LinkedIn, organizing a series of 12 global private equity events every year with 3,000+ GPs and 2,000+ LPs among the attendees. Private Equity Insights is part of United Media, which focuses on building large-scale industry media and conference products in sectors such as insurance, finance, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
What We Offer You
You get the unique opportunity to take ownership of one of our key business areas. You’ll be working in person at our HQ in London, where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You’ll get operational experience in a growth company where your work and the results are tangible and have a high impact on the business.
- Unlimited growth potential in our company - We strongly believe in and have a track record of promoting internally.
- Invaluable transferable skills - Boost your interpersonal, research, organization, outreach, and project management skills through experience and training.
- Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company.
- Travel opportunity - You will be attending our conferences.
Your Responsibilities
Responsibilities in this job will vary; however, they will be mostly centered around the following:
- Own part/entire outreach workflow: identify target segments, clean and prepare data, manage campaign setup and performance tracking.
- Maintain contact databases, ensuring data hygiene, accuracy, and proper segmentation.
- Prepare and present weekly, monthly, and quarterly analyses, reporting, and recommendations for continuous improvement and growth optimization.
- Develop and launch new growth initiatives and acquisition channels to drive organic expansion.
- Contribute to the company’s international expansion strategy, supporting the achievement of EU growth goals.
- Support developing the company’s brand as the go-to platform for inspiration, knowledge, and networking.
- Execute at an incredibly rapid and intense pace.
Requirements
- Min. 1+ years of work experience.
- Bachelor’s degree, maybe followed by a Master’s degree.
- Aspiration to become world champion or future leader in a field within the company.
- Passion for the company's mission and a commitment to achieving long-term goals.
- UK work permit (we do not sponsor visas).
Start date: Flexible
The role is on-site, Monday to Friday, based in our offices near Victoria. It is essential, as we work at a fast pace and collaborate in person to create market-leading events throughout the year.
MUST HAVE UK WORK PERMIT. NOT A REMOTE ROLE, 100% IN-PERSON AT OUR LONDON OFFICE. Do you want to take part in defining the future of Private Equity? Do you thrive in a fast-paced e...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support/Success Manager - Digital Events based in United Kingdom.
This role is an opportunity to manage high-value digital event projects while building lasting relationships with clients across the scientific and academic community.
You will act as a trusted advisor and primary point of contact, ensuring customers receive an exceptional experience throughout every stage of their engagement.
From onboarding and project delivery to post-event reviews, you will coordinate activities and ensure commitments are delivered to a high standard.
You will collaborate closely with Sales and cross-functional teams to solve challenges, gather customer feedback, and support product evolution.
The role combines customer success, project management, digital events, and hands-on support in a fast-moving international environment.
You will also mentor junior colleagues and contribute to improving processes, customer satisfaction, and overall business performance.
This position is ideal for an organized, communicative professional who enjoys taking ownership and helping clients succeed.
Accountabilities:
- Lead digital event projects and client engagements, ensuring projects are delivered according to agreed scope, timelines, and quality standards.
- Serve as the primary point of contact for assigned clients, coordinating with internal teams to address needs, resolve challenges, and drive customer success.
- Onboard new clients through engaging video training sessions and ensure users understand the platform and relevant workflows.
- Define, present, and execute project scope in line with partnership agreements and customer expectations.
- Build strong client relationships and proactively identify opportunities to improve their experience and outcomes.
- Gather customer feedback, communicate client needs internally, and contribute insights that can influence product development and future roadmap priorities.
- Present new product capabilities and developments to clients while maintaining clear and consistent communication throughout the customer lifecycle.
- Manage post-project debriefs to gather feedback, identify lessons learned, and uncover opportunities for improvement.
- Provide responsive customer support through the shared help desk and online knowledge base.
- Monitor KPIs and customer satisfaction indicators while aligning project execution with broader strategic and financial objectives.
- Collaborate closely with Sales and other internal stakeholders to ensure a seamless customer journey and support commercial goals.
- Mentor and support junior team members, sharing knowledge and contributing to a collaborative, high-performing team environment.
- Relevant professional experience in event management, customer support, or customer success within a digital events environment.
- Strong understanding of or genuine interest in academic research, scientific advancement, scholarly communications, or related fields is an advantage.
- Proven track record of delivering high customer and user satisfaction.
- Strong Excel and database skills, including confidence working with CSV files, manipulating data, and managing data imports.
- Demonstrated ability to work with KPIs and understand how customer activities contribute to strategic and financial business objectives.
- Excellent communication and interpersonal skills, with confidence communicating by phone and video and the ability to make clients feel comfortable and supported.
- Strong organizational, project planning, and time-management skills with meticulous attention to detail.
- Ability to manage multiple projects and priorities while maintaining high-quality service and meeting deadlines.
- Fluent written and spoken English.
- Willingness to accommodate US business hours.
- Flexibility to work occasional weekends when required, with additional days compensated accordingly.
- A proactive, collaborative, customer-focused mindset with the ability to take ownership and solve problems independently.
- Competitive salary.
- Flexible remote work, allowing you to work from home or another suitable location.
- Opportunity to join a dynamic, high-performing international team.
- Strong opportunities to take ownership and grow professionally.
- Exposure to digital events, customer success, technology, and the global scientific and academic community.
- Opportunity to contribute to technology that supports knowledge sharing, collaboration, scientific advancement, and scholarly communication.
- International working environment with colleagues and customers across multiple regions.
- Additional compensation for required weekend work.
Requirements:
Benefits:
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support/Success Manager - Digital Events ...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Marketing Manager – Inbound Lead Gen: Plumbing based in United Kingdom.
This role offers the opportunity to own an end-to-end digital growth engine for a commercial and residential plumbing business.
You will be responsible for turning search, paid media, social channels, landing pages, and automation into qualified opportunities.
The focus is firmly on measurable commercial outcomes, including enquiries, appointments, quotes, pipeline, and revenue.
You will combine strategic planning with hands-on execution across SEO, Google Ads, Meta Ads, conversion optimization, and CRM automation.
You will also build sophisticated lead-nurture journeys and improve how prospects move from initial enquiry to booked work.
Success will depend on your ability to analyze performance data, identify funnel weaknesses, and continuously improve acquisition efficiency.
This is an ideal opportunity for a commercially minded digital marketer who thrives on ownership, experimentation, and measurable results.
Accountabilities:
- Develop and execute a comprehensive inbound marketing strategy for commercial and residential plumbing services, aligning campaigns with revenue and business-growth objectives.
- Lead SEO and local search initiatives, including keyword and competitor research, technical and on-page optimization, local citations, backlink development, Google Maps visibility, Google Business Profile optimization, and service/location page strategy.
- Build and optimize high-converting landing pages and campaign funnels for services such as emergency plumbing, blocked drains, leak detection, hot-water systems, gas fitting, commercial plumbing, construction and fit-out work, and preventative maintenance.
- Develop persuasive, conversion-focused copy or coordinate content creation for landing pages, service pages, blogs, case studies, FAQs, advertisements, and lead-generation campaigns.
- Manage Google Ads, Meta Ads, and retargeting programs, optimizing campaign structures, budgets, bidding, audiences, keywords, negative keywords, and creative based on lead quality and actual sales outcomes.
- Manage social media activity across relevant platforms, creating content around completed projects, customer reviews, plumbing advice, promotions, team updates, and audience-specific messaging.
- Build and maintain GoHighLevel pipelines, forms, calendars, workflows, dashboards, lead-routing systems, and automated email and SMS journeys.
- Implement missed-call text-back, appointment reminders, quote follow-ups, review requests, and other automation workflows to improve lead response and conversion.
- Segment and nurture residential, commercial, strata, construction, property-management, and other customer groups while maintaining accurate CRM data and reporting.
- Develop lead magnets, service offers, seasonal campaigns, and targeted initiatives designed to generate qualified inbound opportunities from homeowners, builders, developers, property managers, facility managers, and businesses.
- Work closely with sales and operations teams to track leads through enquiries, qualification, appointments, quotes, bookings, and revenue, identifying and resolving points where opportunities are lost.
- Establish and monitor performance against qualified lead volume, appointment rates, cost per qualified lead, conversion rates, search visibility, advertising ROI, pipeline value, and revenue attributed to marketing.
- Continuously test and improve campaigns, landing pages, messaging, automation, and channel performance using analytics, attribution, and customer-quality data.
- 5+ years of experience in digital marketing and inbound lead generation, with a proven record of delivering measurable commercial results.
- Demonstrated experience generating leads for plumbing, trades, construction, property services, or another local-service business.
- Strong hands-on expertise in SEO and local SEO, including Google Search, Google Maps, Google Business Profile optimization, technical SEO, on-page SEO, and off-page SEO.
- Advanced knowledge of Google Ads and Meta Ads, including campaign structuring, targeting, bidding, budgeting, retargeting, and performance optimization.
- Proven ability to build and optimize conversion-focused landing pages, lead funnels, forms, booking flows, and calls-to-action.
- Strong working knowledge of GoHighLevel, including CRM pipelines, workflows, calendars, dashboards, lead routing, email automation, and SMS automation.
- Experience with conversion tracking, call tracking, attribution, CRM reporting, and lead-quality analysis.
- Proficiency with Google Analytics, Google Search Console, and Google Tag Manager, with strong analytical and reporting capabilities.
- Excellent copywriting or content-direction skills, with the ability to develop compelling messaging for both residential and commercial audiences.
- Strong understanding of the full inbound funnel, from acquisition and lead qualification through appointment setting, quoting, conversion, and revenue.
- Excellent written and verbal English communication skills, with the ability to work independently and collaborate effectively with sales and operations teams.
- Commercial mindset with a strong focus on qualified opportunities, customer acquisition efficiency, pipeline growth, and revenue rather than vanity metrics.
- Proactive, accountable, data-driven, and comfortable independently managing multiple marketing channels and continuously improving performance.
- Experience with Australian plumbing or local-service markets, commercial and residential plumbing, strata, construction, recurring maintenance contracts, WordPress, Webflow, ClickFunnels, Looker Studio, call-recording tools, graphic design, or video editing would be an advantage.
- Full-time opportunity with a remote working arrangement.
- Flexible working hours, with availability expected on weekdays from 10:00 to 19:00 Moscow Time.
- Opportunity to take ownership of a complete digital lead-generation function spanning SEO, paid media, social media, conversion optimization, CRM, and automation.
- High-impact environment focused on measurable marketing performance and revenue growth.
- Opportunity to work across diverse customer segments, including residential, commercial, construction, property management, and recurring maintenance services.
- Hands-on exposure to modern marketing automation, CRM workflows, analytics, attribution, and performance optimization.
Requirements:
Benefits:
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Marketing Manager – Inbound Lead Gen: Pl...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SEO / AEO / GEO Lead (B2B, Digital Risk, AI Search) based in United Kingdom.
This is a high-impact opportunity to shape search visibility for an emerging B2B category at the intersection of digital risk, reputation, and AI-powered discovery.
You will own the strategy across traditional search, answer engines, and generative search platforms.
The role goes beyond traffic generation, connecting search performance directly to leads, revenue, customer trust, and business growth.
You will experiment with how content, entities, sources, citations, and reviews influence AI-generated answers.
Working closely with PR, reputation management, content, and growth teams, you will create an integrated search ecosystem.
You will also establish analytics, develop new methodologies, and contribute to R&D in rapidly evolving search technologies.
This role is ideal for a hands-on SEO professional who enjoys experimentation, ownership, and building something from the ground up.
Accountabilities:
- Develop and execute an integrated SEO, AEO, and GEO strategy focused on B2B Digital Risk Protection, with clear links between search visibility, business impact, revenue, deals, and trust.
- Build search strategies around commercial and business-oriented intent, developing semantic frameworks that address how digital risk affects organizations rather than relying solely on informational queries.
- Optimize content and digital assets for traditional search engines as well as AI-generated answers across platforms such as ChatGPT, Gemini, and Perplexity.
- Influence how the organization and its offerings are interpreted by AI systems through strategic use of entities, authoritative sources, citations, content, and review ecosystems.
- Support the development of case studies, analytics pages, product content, and other assets by providing strategic briefs based on user intent and business objectives.
- Collaborate with PR, SERM, content, and related teams to establish a unified framework connecting search, AI visibility, media coverage, and online reviews.
- Build a comprehensive measurement system covering search and AI visibility, branded and non-branded performance, lead generation, and contribution to commercial opportunities.
- Formulate hypotheses, run experiments, analyze outcomes, and continuously refine SEO, AEO, and GEO approaches based on data and observed results.
- Lead R&D initiatives into emerging search technologies, experimental optimization techniques, and the mechanisms influencing AI-generated responses.
- Explore non-standard SEO approaches and contribute to building organizational expertise in a developing category where new methodologies are still being established.
- 3+ years of professional SEO experience, preferably within B2B, international, or other complex digital environments.
- Strong understanding of search engine mechanics, ranking factors, semantic search, technical optimization, and content SEO.
- Hands-on experience developing semantic cores and using SEO tools and analytics platforms to guide strategy and measure performance.
- Experience with advanced SEO techniques such as drop domains, PBNs, outreach, and automation tools such as Zennoposter.
- Proven ability to approach SEO systematically and connect search initiatives to broader business growth objectives.
- Strong analytical and critical-thinking skills, with the ability to formulate hypotheses, conduct experiments, interpret results, and defend strategic decisions.
- Proactive mindset and genuine interest in emerging search technologies, AI-powered discovery, and evolving optimization practices.
- Demonstrated ownership of results, with the ability to work independently, prioritize effectively, and take responsibility for outcomes.
- Strong international SEO experience and the ability to operate effectively across global markets.
- Experience with GEO/AEO, SERM or reputation management, US/EU markets, B2B SaaS or fintech, review platforms, or SEO-focused R&D and experimentation is a strong advantage.
- Full-time remote position with the flexibility to work from anywhere.
- Flexible working hours, with weekday availability expected between 10:00 and 19:00 Moscow Time.
- Official employment through an international legal entity.
- Compensation paid in USD or USDT.
- 28 days of annual leave plus 3 additional paid days off each quarter.
- Ongoing professional development, team support, and opportunities to expand expertise in SEO, AEO, GEO, and AI search.
- Access to an internal professional community and corporate media initiatives.
- Opportunity to contribute directly to the growth of an emerging business category and influence new search methodologies.
Requirements:
Benefits:
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SEO / AEO / GEO Lead (B2B, Digital Risk, AI Search...
Lead IT Support Technician Career Outlook & Remote Insights
Role Overview
Lead IT Support Technician is one of the highest-demand remote specializations. Day-to-day, you work asynchronously with distributed teams across timezones with high ownership and flexible hours.
Skills & Toolkit
Leading global companies hiring for a Lead IT Support Technician look for strong communication skills, self-direction, and proven hands-on experience in modern asynchronous workflows.
Compensation & Growth
Salaries for remote Lead IT Support Technician roles are globally competitive, often including equipment stipends and performance bonuses.
Explore Salary Benchmarks