We are seeking a professional customer service / sales person to play a key part in the continued growth of our online sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.
Your working hours will be between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts..
Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities to include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales
- Identify customer requirements and pass on leads to the Sales Team for follow up
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
- Accurately administer details of conversations on our Dealer Management System
- Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
- To promote other services and products as appropriate
What we are looking for:
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
- Good administrational knowledge
- Able to demonstrate a track record of achievement in both sales and customer service
- Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
- Is able to engage customers and build relationships
- Has a genuine interest and passion for the motor industry, keeping abreast of developments
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
- Embraces new ideas and thinking; eager to learn and develop their self
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
We are seeking a professional customer service / sales person to play a key part in the continued growth of our online sales division. You will take enquiries generated by our Merc...