About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.
Position Summary
The Senior Global HR Specialist supports the delivery of internal human resources services for employees throughout Europe and for international employees engaged through Employer of Record (EOR) arrangements and contingent worker vendor relationships. The position coordinates employee lifecycle activities, HR documentation, employee relations support, payroll and benefits administration, immigration processes, HR systems, and compliance activities in alignment with approved corporate standards and applicable local requirements. The role independently manages routine matters, partners with internal and external stakeholders, and escalates complex employee relations, disciplinary, policy, and compliance matters to HR leadership.
Essential Duties and Responsibilities
- Coordinate day-to-day HR operations for European business units and international EOR and contingent worker populations in accordance with approved processes and applicable requirements.
- Serve as an operational contact for employees, managers, EOR providers, contingent worker vendors, and internal partners; respond to routine inquiries and escalate complex or high-risk matters to HR leadership.
- Support onboarding, employee changes, leave coordination, and offboarding activities, ensuring required documentation, approvals, system updates, and stakeholder notifications are completed accurately and timely.
- Prepare, review, route, and maintain employment contracts, amendments, employee letters, and related HR documentation using approved templates and guidance.
- Coordinate EOR employee administration, including onboarding, benefits, payroll inputs, contractual documentation, and issue resolution with local providers.
- Support employee relations matters by gathering facts, maintaining case documentation, communicating approved guidance, and escalating complex employee relations, disciplinary, compliance, or policy issues.
- Coordinate immigration and work-authorization activities, including collection and tracking of documents and liaison with employees, vendors, and internal stakeholders.
- Assist with payroll and benefits administration by validating employee data, coordinating changes with paymasters and vendors, supporting enrollment, and helping resolve discrepancies.
- Maintain timely and accurate employee records, case notes, personnel files, compliance documentation, and HRIS data; audit system changes and employee profiles to identify and correct errors before payroll processing.
- Monitor and resolve assigned Recruiting and HR tickets and cases for supported business units within established service expectations.
- Research regulatory developments, local employment practices, labor market information, and HR requirements; summarize findings and support implementation of approved policy or process updates.
- Collaborate with Payroll, Benefits, Recruiting, IT, Legal, Compliance, HR Integration, and other teams to coordinate employee lifecycle activities and resolve operational issues.
- Prepare recurring and ad hoc reports, project updates, employee data summaries, and compliance documentation for HR leadership.
- Support HR service-delivery and process-improvement initiatives by documenting workflows, identifying recurring issues, participating in testing, and recommending practical improvements.
- Build and maintain productive relationships with external vendors and internal stakeholders to support consistent service delivery across countries and cultures.
- Protect confidential employee and organizational information and apply appropriate discretion in all HR activities.
- Travel domestically or internationally on an occasional basis, up to 5%, for meetings, training, employee support, or other business needs.
Marginal Functions
- Participate in cross-functional projects involving other departments that impact local and/or international HR processes or employee experience.
- Contribute to HR technology implementations or upgrades, including testing, feedback, and training support for global users.
- Represent HR in international meetings or discussions, sharing insights and updates on the global workforce and compliance matters.
- Assist with onboarding and mentoring new HR team members, especially those supporting international teams.
- Complete special projects or assignments as directed by senior leadership or in response to emerging organizational needs to accomplish the objectives of the department.
Knowledge, Skills, and Abilities
- Deep understanding of European labor laws, employment contracts, and regulatory frameworks, including EU directives such as GDPR.
- Demonstrated experience managing Employer of Record (EOR) relationships and navigating cross-border employment complexities, including immigration documentation and international compliance.
- Proven ability to work independently with limited guidance, while also collaborating effectively in a global team environment.
- Strong leadership and mentoring skills to support HR teams across diverse geographies, with a focus on capability building and professional development.
- Excellent analytical and strategic thinking abilities, with a proactive approach to problem-solving, risk assessment, and continuous improvement.
- High level of cultural sensitivity and awareness, with the ability to foster inclusive, respectful, and globally cohesive workplace environments.
- Skilled in conflict resolution and de-escalation, with the ability to handle sensitive employee relations matters with discretion and professionalism.
- Strong organizational and project management skills, with the ability to manage multiple priorities, meet tight deadlines, and maintain accuracy under pressure.
- Effective communicator with a professional and authentic style, capable of engaging across cultures and communication platforms (in-person, email, phone, digital tools).
- Proficient in global HRIS platforms, compliance tracking systems, and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); able to oversee digital documentation and record maintenance.
- Ability to establish and maintain effective working relationships across departments and levels of leadership, including external vendors and internal stakeholders.
- Demonstrated ability to manage confidential information appropriately and uphold ethical HR practices.
- Quick learner with the ability to adapt to changing environments, regulations, and organizational needs.
Required Education & Experience
- Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent combinations of education, experience, and relevant non-traditional programs (e.g., certifications, job training) will be considered.
- Minimum of 5 years of Human Resources experience, with at least 2 years in international HR management supporting European jurisdictions.
- Experience working with European labor laws, employment contracts, and regulatory frameworks across multiple countries.
- Prior experience managing Employer of Record (EOR) relationships and navigating cross-border employment complexities is strongly preferred.
- Experience with contract management and international HR documentation processes is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and collaboration tools such as SharePoint and Teams.
- Demonstrated ability to learn and use global HRIS platforms and compliance tracking systems; experience with Prism software is a plus.
Required Licenses and/or Certifications
- Professional certification in Human Resources is preferred. Recognized credentials include:
- CIPD Membership (Associate, Chartered Member, or Fellow) – widely respected across Europe.
- GPHR (Global Professional in Human Resources) – ideal for HR professionals managing international operations.
- SPHRi / PHRi – for strategic and operational HR expertise in global contexts.
- SHRM-CP / SHRM-SCP – globally recognized certifications demonstrating HR competency and leadership.
- Certification in international labor law, global HR strategy, or cross-border employment practices is a plus.
Physical, Mental, & Communication Demands
- Physical Demands
- Work Environment: This role is primarily sedentary and performed in an office or remote setting, involving extended periods of sitting and computer use.
- Manual Tasks: Regular use of hands and fingers for operating a keyboard, mouse, and other standard office equipment.
- Mobility: Occasional movement within the office or workspace to support meetings, onboarding, training, or offboarding activities.
- Visual Requirements: Ability to read and interpret digital and printed materials, with reasonable accommodations provided as needed.
- Light Lifting: May occasionally involve lifting or carrying light office supplies or documents (typically under 5 kg).
- Mental Demands
- Attention to Detail: High level of accuracy required when handling sensitive HR data, contracts, and compliance documentation.
- Problem-Solving: Ability to analyze and resolve complex HR issues, including cross-border employment and EOR-related matters.
- Multitasking: Capable of managing multiple projects and priorities within tight deadlines.
- Decision-Making: Expected to make informed decisions related to HR policies, compliance, and employee relations.
- Adaptability: Ability to remain calm and effective in dynamic environments and respond to urgent or sensitive situations professionally.
- Communication Demands
- Interpersonal Communication: Strong ability to collaborate with employees, managers, and external partners across diverse cultural backgrounds.
- Written Communication: Proficient in preparing clear, professional documentation including contracts, onboarding materials, and policy updates.
- Verbal Communication: Able to articulate HR policies and procedures effectively in meetings, training sessions, and one-on-one discussions.
- Presentation Skills: Comfortable leading virtual and in-person sessions with internal teams and external stakeholders.
- Active Listening: Skilled in listening to employee concerns and leadership feedback to ensure responsive and empathetic HR support.
Work Environment and Travel Requirements
- This position may require local, regional, and international travel to support HR operations, attend meetings, conduct training, and collaborate with business units and external partners.
- Travel may include visits to office locations, EOR partners, legal and compliance teams, and participation in global HR initiatives.
- The employee must be able to travel independently and possess the necessary documentation (e.g., valid passport, work authorization) to fulfill international travel obligations.
- Reasonable notice will be provided for travel, and all travel will be conducted in accordance with company policy and applicable labor regulations.
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including ...
Remote
Full_time
Permanent
#United Kingdom