Responsibilities:
- Respond to customer inquiries via email and chat in German, adhering to company communication standards and response time requirements
- Resolve customer issues and provide efficient, effective solutions in accordance with established protocols
- Document all customer interactions and maintain accurate records within the support management system
- Identify and escalate complex issues to appropriate departments or senior personnel following established procedures
- Follow up with customers to confirm complete resolution of reported concerns
- Maintain professional demeanor while managing multiple concurrent customer requests
- Uphold professional standards within the team and share best practices with colleagues
- Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores
- Provide management with documented feedback on recurring customer concerns and product improvement recommendations
Required:
- Fluent proficiency in German (written and spoken); English language proficiency is advantageous
- Demonstrated professional experience in customer support or customer service operations
- Strong communication and interpersonal skills with the ability to maintain composure under pressure
- Excellent problem-solving capabilities and meticulous attention to detail
- Proficiency with computer systems and Customer Relationship Management (CRM) platforms
- Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment
- Demonstrated empathy and patience in customer interactions
- High school diploma or equivalent qualification.
Preferred:
- Professional experience with ticketing systems or established knowledge of customer support best practices
- Additional language competencies, including English or other European languages.
- Stable employment in the fast-growing international company
- International career in a multicultural environment with lots of opportunities to grow
- Annual vacation of 28 calendar days and 1 additional day off on your birthday
- Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)
- Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Flexible working hours and hybrid work
- Gym in the Odesa office
- Military conscription reserve, AUTODOC is a resident of Dia City and have the status of "Critical Enterprise for Ukraine's Economy".
This job was posted on 01/07/2026, and is considering applications up to 6 weeks from this date.
Responsibilities: Respond to customer inquiries via email and chat in German, adhering to company communication standards and response time requirements Resolve customer issues and...
Hybrid
Full_time
Permanent
#Kyiv, Ukraine